RECEPTIONIST / CLIENT SERVICES OFFICER

Receptionist Jobs in Livingstone – Join Simply Accounts Limited

Simply Accounts Limited, a reputable Tax and Finance Consulting firm located in Livingstone, Southern Zambia, is currently seeking a professional and customer-focused individual for the role of Receptionist / Client Services Officer. This opportunity is ideal for candidates looking to advance their career in administration while providing exceptional client service.

Position Overview for Receptionist Jobs in Livingstone

The Receptionist / Client Services Officer will act as the primary point of contact for clients and visitors, ensuring a welcoming and professional environment. This role involves managing client accounts, scheduling appointments, handling communications, and delivering comprehensive administrative support to the Managing Director and the wider team.

Key Responsibilities

• Greet and attend to clients and visitors with professionalism and courtesy.
• Manage incoming telephone calls, emails, and other client inquiries efficiently.
• Schedule and maintain the Managing Director’s diary and appointments.
• Maintain accurate client records and manage customer accounts.
• Provide timely updates and feedback to clients regarding ongoing services and assignments.
• Follow up on outstanding client documentation and requirements.
• Issue reminders for overdue invoices and monitor outstanding payments.
• Assist with invoicing processes, payment tracking, and general office administration.
• Prepare correspondence, reports, and other necessary office documents.
• Maintain strict confidentiality of client and company information.
• Perform additional duties as assigned by management.

Qualifications and Experience

• Grade 12 Certificate with a minimum of five credits, including English and Mathematics.
• Diploma in Business Administration, Office Management, Accounting, Finance, or a related field.
• At least one year of experience in reception, customer service, administration, or a related role.
• Experience managing customer accounts and payment follow-ups is advantageous.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Excellent communication, organizational, and interpersonal skills.

Desired Attributes

• Professional appearance and demeanor.
• Strong orientation towards customer service excellence.
• Honest, reliable, and attentive to detail.
• Ability to work independently as well as collaboratively within a team.

How to Apply

Interested candidates are invited to submit a detailed CV along with a cover letter to simplyliv894@gmail.com. Please ensure applications are sent before the closing date on Tuesday, 23rd June 2026. Only shortlisted candidates will be contacted for further steps.