Receptionist

Job description

RECEPTIONIST

We are looking for a smart, professional, and customer-focused Receptionist to join the Chipo’s Lux Apartments team. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage guest interactions professionally while ensuring a smooth reservation and check-in experience.

KEY RESPONSIBILITIES

• Welcome and assist guests in a professional and friendly manner

• Handle phone calls, emails, WhatsApp inquiries, and walk-in guests

• Manage bookings, reservations, and guest check-ins/check-outs

• Coordinate online bookings through platforms such as Booking.com and Airbnb

• Process guest payments and maintain accurate records

• Provide guests with information about services, facilities, and local guidance

• Handle customer concerns and escalate issues when necessary

• Maintain cleanliness and organization of the reception area

• Coordinate with housekeeping and management to ensure smooth operations

• Prepare daily reports and update guest records accurately

QUALIFICATIONS & REQUIREMENTS

• Minimum Grade 12 Certificate or Diploma in Hospitality/Tourism is an added advantage

• At least 1 year experience in reception, customer service, hospitality, or hotel operations

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Proficient in Microsoft Office and basic computer applications

• Familiarity with online booking platforms is an added advantage

• Ability to multitask and work under pressure

• Strong organizational and problem-solving skills

• Honest, reliable, and service-oriented