RECEPTIONIST

Job description

RECEPTIONIST – BEM MOTORS (2 POSITIONS)

Location: Lusaka X1 & Kitwe X1

Reporting To: Administration Officer

Job Purpose

BEM Motors invites applications from suitably qualified and customer-oriented individuals for the position of Receptionist. The Receptionist will serve as the first point of contact for clients, visitors, and business partners, ensuring a professional and welcoming environment at the leadership. The role is responsible for managing the front desk, handling telephone and customer enquiries, and providing administrative support to facilitate efficient day-to-day operations.

Key Responsibilities

·       Receive and welcome customers, visitors, and suppliers in a courteous, professional, and friendly manner.

·       Answer, screen, and appropriately direct incoming telephone calls promptly and efficiently.

·       Handle customer enquiries and direct them to the relevant departments.

·       Maintain a clean, organised, and professional reception and waiting area at all times.

·       Receive, record, and distribute incoming mail, documents, and deliveries in accordance with company procedures.

·       Maintain accurate visitors’ registers and telephone call records.

·       Schedule appointments and assist in coordinating customer visits where required.

·       Provide administrative support, including typing, filing, photocopying, and document scanning.

·       Monitor and request replenishment of front office stationery and reception supplies.

·       Support the coordination of meetings by preparing meeting rooms and arranging refreshments when necessary.

·       Uphold BEM Motors’ customer service standards and maintain a positive corporate image at all times.

Qualifications and Skills

·       Certificate or Diploma in Business Administration, Office Management, or a related field.

·       Minimum of two (2) years’ proven experience as a Receptionist or Front Desk Officer.

·       Excellent communication and customer service skills.

·       Professional appearance with strong interpersonal skills.

·       Good organisational and multitasking abilities. Ability to handle confidential information with a high level of discretion and integrity.

·       Proficiency in Microsoft Office applications (Word, Excel, and Outlook).

·       Ability to work with minimal supervision.

·       Applicants must be not less than 30 years of age.

How to Apply

Interested candidates should submit their application letter, Curriculum Vitae (CV), and relevant academic and professional certificates to bem.hr.recruitment@gmail.com and copy to bemhrlsk1@gmail.com

Closing Date: 28th March, 2026