Receptionist

Job description

Key Responsibilities:

·       Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary.

·       Handle incoming and outgoing communications via phone, email, and social media promptly and professionally.

·       Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval.

·       Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed.

·       Provide administrative support, including documentation, report writing, filing, and assisting management as assigned.

·       Perform any additional front office or administrative tasks as directed by supervisors.

Minimum Qualifications & Experience:

·       Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field.

·       Minimum 2 years’ experience in a similar role within the hospitality industry.

·       Strong understanding of customer service in hospitality, both face-to-face and via phone/email communication.

·       Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage.

·       Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.

Required Application Documents:

·       CV/Resume

·       Cover Letter

·       Certified copies of Degree/Diploma and Academic Transcripts

·       Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate