Quality Assurance Supervisor

Job description

D2C Telcare Limited is a business process outsourcing with its offices in Roma Park Commercial Lusaka. The company seeks to engage results-driven Quality Assurance Supervisor.

This position is responsible for overseeing and managing quality assurance processes and a team of quality analysts. Their main goal is to ensure that all products, services, and processes meet or exceed set quality standards, which leads to customer satisfaction and business success.

Key Responsibilities 

1.    Supervise, coach, and mentor a team of Quality Analysts, providing regular feedback, performance reviews, and professional development opportunities. 

2.    Set clear performance goals and expectations for the team, ensuring they are met or exceeded. 

3.    Conduct regular team meetings to communicate updates, share best practices, and create a collaborative environment. 

4.    Design, develop, and implement quality assurance policies, procedures, and standards. 

5.    Ensure all quality assurance activities comply with industry regulations and company policies.

6.    Conduct regular audits of the quality team’s work to ensure consistency and accuracy.

7.    Analyze quality data, trends, and reports to identify root causes of issues and areas for improvement. 

8.    Prepare and present detailed quality reports and findings to management and other stakeholders. 

Education and Experience

i)              A bachelor’s degree and must have done Quality Assurance Course.

ii)            2 years’ experience in the same position will be an added advantage

Note: Only those who meet the requirements will be contacted for interviews.

Send your applications by indicating the position applied for and your town of residence in the subject of your e mail