Quality Assurance Officer

Job description

Join Unicaf University and Help Shape Academic Excellence

Unicaf University is seeking a highly motivated and detail-oriented Quality Assurance Officer to join its Quality Assurance Department. This is an exciting opportunity for a professional passionate about maintaining academic standards, ensuring regulatory compliance, and driving continuous improvement in higher education.

Department: Quality Assurance

Reports to: Director of Quality Assurance

About the Role

The Quality Assurance Officer will play a pivotal role in supporting the development, implementation, monitoring, and enhancement of quality assurance systems across the University. The successful candidate will work closely with academic and administrative units to ensure compliance with institutional, national, and international quality standards while contributing to an outstanding student learning experience.

Key Responsibilities

• Support the implementation and monitoring of Quality Assurance policies, procedures, and frameworks.
• Assist with programme accreditation, reaccreditation, and curriculum review processes.
• Monitor teaching, learning, and assessment practices across online, blended, and face-to-face delivery modes.
• Collect, analyse, and report on quality assurance data and performance indicators.
• Support quality audits, evaluations, and continuous improvement initiatives.
• Coordinate student evaluation processes and contribute to quality enhancement projects.
• Facilitate quality assurance training and awareness activities across the University.

Requirements

Qualifications

• Grade 12 School Certificate with at least five O-Level credits, including English and Mathematics.
• Bachelor’s Degree and Master’s Degree in a relevant field.

Experience

• Minimum of 2–3 years' experience in a Quality Assurance role within a higher education institution.
• Experience with programme accreditation, reviews, and quality audits.
• Familiarity with Zambia's higher education regulatory frameworks, including HEA, ZAQA,and TEVETA.
• Experience in online and blended learning quality assurance will be an added advantage.

Ideal Candidate

The successful applicant will demonstrate:

• Strong knowledge of higher education quality assurance standards.
• Excellent analytical, reporting, and communication skills.
• High levels of integrity, professionalism, and attention to detail.
• Strong stakeholder engagement and collaboration skills.
• Commitment to continuous improvement and student-centred quality practices.

How to Apply

Interested candidates should submit:

• A motivation letter outlining their suitability for the role.
• A detailed Curriculum Vitae with traceable referees.
• Certified copies of academic and professional qualifications.
• ZAQA validation and verification certificates for all qualifications.

All documents must be submitted to acad-vacancies@zambia.unicaf.org

Unicaf University is an equal opportunity employer and encourages applications from qualified candidates committed to academic excellence and quality enhancement.