Job description

CAVENDISH UNIVERSITY ZAMBIA

EXTERNAL JOB ADVERT – QUALITY ASSURANCE MANAGER

LOCATION: Lusaka, Zambia

JOB DESCRIPTION:

1. Job Purpose

The Quality Assurance Manager offers support to the Quality Assurance Director in the management and reporting of regulatory compliance, compliance with internal policies, standard operating procedures, high academic standards, integrity and ethical standards, self-monitoring processes for each unit and continuous improvement of all processes and functions of the University.

2. Key Duties and Responsibilities

• Support the Quality Assurance Director to develop quality assurance policies, guidelines and practices.
• Participate in the implementation of University-wide Quality Assurance programmes and processes.
• Administer quality assurance systems and maintain University records relating to the administration of academic standards and quality.
• Support course development focusing on curriculum development, pedagogy and instruction.
• Participate in course management initiatives undertaken by the University revolving around the planning of learning activities, course organisation, invigilation, grading and the posting of grades
• Perform assessment of course content delivery strategies.
• Coordinate tutoring support services at all faculties.
• Participate in the process of accreditation of Academic Programmes of the University by Higher Education Authority (HEA) and other accreditations/professional bodies
• Coordinate students evaluation of teaching quality and standards and disseminate the findings to academic staff, management and other stakeholders
• Track performance indicators appropriate to quality assurance and improvement of internal quality assurance process for the development of guidelines for periodic reviews of existing programmes
• Keep updated with output from Higher Education Authority (HEA) and other relevant professional bodies and make appropriate recommendations for implementation to ensure compliance with the relevant requirements.
• Facilitate management and operational reporting requirements in relation to the work of the Quality Assurance unit, and ensure the production and circulation of relevant, accurate and timely data.
• Provide guidance on Quality Assurance policies, regulations and procedures to staff and students where appropriate
• Notify the Quality Assurance Director of any errors or concerns at the earliest opportunity.
• Perform any other duties commensurate with the position as assigned from time to time.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s Degree from a reputable University in Quality Assurance or Operations Management or Business Administration or their related qualifications.
• Master’s Degree from a reputable University would be an added advantage
• 3 years’ experience providing quality assurance administrative support in an environment where quality control has been implemented, preferably a higher education institution.
• Experience/knowledge of good practice in academic quality assurance would be an added advantage.
• Administrative and filing experience.
• Working knowledge of International Standards Organizations (ISO).
• Extensive knowledge of national and international quality trends in higher education.
• Experience deploying several digital and online tools.
• Teaching experience at a University would be an added advantage
• Experience in curriculum development and research at an institution of higher learning would also be an added advantage.
• Experience of dealing with external agencies and authorities would be an added advantage.

APPLICATION PROCEDURE:

• An application letter and up-to-date CV should be forwarded via email to hr@cavendish.co.zm, with the job title as the email subject.
• Closing Date: Friday, 16^th October 2026. Applications received after this date will not be considered.