Project Coordinator (Fiber)

Job description

1. Project Planning & Coordination

• Develop project timelines, budgets, and resource allocation plans.
• Coordinate with internal teams, contractors, and external stakeholders.
• Ensure material and equipment availability for seamless execution.
• Monitor project progress and address potential risks proactively.

2. Supervision & Team Management

• Lead and manage fiber optic installation teams.
• Assign tasks and ensure proper workflow efficiency.
• Monitor workforce productivity and ensure adherence to safety protocols.

3. Installation & Maintenance Oversight

• Oversee fiber optic cable ADSS installation, splicing, and termination.
• Ensure proper cable routing to minimize signal loss and disruptions.
• Supervise preventive and corrective maintenance activities.
• Catalogue and record all works on company systems.

4. Quality Control & Compliance

• Ensure compliance with industry and company standards.
• Perform inspections to verify the quality of installations.
• Conduct OTDR and power meter tests to assess fiber performance.

5. Troubleshooting & Problem-Solving

• Diagnose and resolve fiber optic faults and connectivity issues.
• Work closely with technical teams to ensure quick restoration.
• Implement strategies to minimize downtime and service disruptions.

6. Reporting & Documentation

• Maintain records of fiber optic routes, test results, and project milestones.
• Prepare progress reports and submit them to management.
• Track inventory usage and order replenishments as needed-Fiber accessories.

7. Stakeholder Communication

• Liaise with clients to ensure project expectations are agreed and met.
• Provide regular updates on project status and potential challenges.
• Address customer concerns and implement necessary corrective actions.
• Obtain wayleaves from councils

8. Health & Safety Enforcement

• Enforce adherence to health and safety regulations.
• Conduct risk assessments and implement preventive measures.
• Organize safety training for technicians and site workers.

Impact on the Company Deliverables and SLAs

1. Project Efficiency and Timeliness

• Ensuring projects are completed on schedule improves network expansion and customer satisfaction.
• Reducing delays enhances revenue generation and optimizes resource utilization.

2. Service Quality and Reliability

• Adhering to quality standards minimizes faults and ensures a stable network.
• High-quality installations reduce maintenance costs and service disruptions.

3. Compliance with SLAs

• Ensuring prompt response to faults aligns with service level agreements.
• Maintaining uptime percentages guarantees contractual obligations are met.
• Quick fault resolution (Mean Time to Repair – MTTR) enhances customer trust.

4. Cost Management and Budget Adherence

• Efficient planning helps avoid unnecessary expenses.
• Keeping material wastage low contributes to cost savings.

5. Customer Satisfaction and Business Growth

• Timely installations and quick issue resolutions boost customer confidence.
• Positive client feedback leads to business expansion and repeats contracts.
• Well-maintained fiber networks reduce complaints and improve overall user experience.

Education

Diploma or Bachelor’s degree in Telecommunications, Electrical/Electronic Engineering, IT, Project Management, or a related discipline.

Experience:

Minimum 3 years’ experience in telecommunications, fibre infrastructure deployment, network projects, or a similar environment, with at least 1–2 years in project coordination.

Technical knowledge:

Good understanding of fibre optic installation, splicing, testing, fibre routes, ODFs, network infrastructure, and fibre deployment processes.

Project skills:

Ability to coordinate contractors and technical teams, track project progress, manage project documentation, monitor timelines and costs, prepare reports, and escalate risks/delays.

Computer skills:

Strong Microsoft Excel and MS Office skills. Experience with project management, GIS or network planning tools would be an advantage.

Personal competencies:

Strong organisational skills, attention to detail, communication, problem-solving, stakeholder management, ability to work under pressure, and willingness to travel to project sites.