Employer and vacancy source: KAMKEES TECHNOLOGY LIMITED
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerKAMKEES TECHNOLOGY LIMITED
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Application methodEmail application
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- KAMKEES TECHNOLOGY LIMITED
- Location
- Lusaka, Zambia
- Posted
- September 2, 2026
- Job type
- Full Time
- Category
- Other
- Application method
- Email application
Website KAMKEES TECHNOLOGY LIMITED
Job description
Customer Service Officer
Reports to: Customer Service Team Leader
Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries.
Key Responsibilities:
Inquiry Handling & Identity Verification: Respond to customer inquiries via App, web, and social media; perform strict KYC (Know Your Customer) verification using NRC numbers or Passports.
Ticket Creation: Accurately classify and create tickets for all customer interactions in the CRM/ticketing system; escalate unresolved or urgent issues to the Team Leader within 5 minutes.
Standard Procedure Execution: Strictly follow pre-approved scripts and SOPs; maintain a 100% accuracy rate in information delivery to prevent miscommunication.
Customer Satisfaction: Provide professional, courteous, and timely responses to ensure positive customer experience.
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