Operations Manager

Job description

Our client, an NGO that works tirelessly across developing nations to strengthen education systems, ensuring access, equity, and excellence in learning for all, is looking to hire an Operation Manager to join their team. The Operations Manager will lead the Human Resources and fleet unit to manage, execute, monitor, optimize the organization’s operational systems and develop and coordinate the implementation of guidelines and policies.

Key Tasks and Responsibilities

Human Resources: Provide strategic support and operational guidance to the overall HR function.
Fleet Management: Support the implementation and management of fleet and fuel management systems.
Change Management: Support the implementation of changes related to this function (HR and Fleet), in alignment with the country office’s change management initiatives.
Collaboration: Collaborate closely with the Country Programme Manager (CPM) and the Operations Manager leading the Finance and Procurement unit, the management team and other departments to foster a good partnership among all parties involved in the execution of operational activities.
Risk and Compliance: Ensure that the organization in Zambia complies with global standards, local laws, and donor requirements.
Leadership: Provide leadership, management, and performance monitoring for the HR and fleet functions and all direct reports within this function.

Desired Skills, Qualifications and Experience:

Master’s degree in business management, Human Resource Management, or equivalent. A professional qualification in HR and Fleet management will be an asset.
A minimum of five years of experience in operational management, specifically in Human Resources, Transport/Fleet Management, and office management.
Registered with Zambia Institute of Human Resource Management (ZIHRM) with a valid practicing certificate.
Knowledge of and vision on critical HR themes, such as strategic workforce planning, salary policy, organizational changes and development, leadership.
Experience (at least 3 years) with leading multicultural and effective teams.
Ability to define, develop, generate or prepare internal and external reports.
Serve as a valuable business partner to the operational unit and other departments to understand the various business processes and linkages.
Ability to understand and apply organizational policies/procedures, donor regulations, and local government regulations to manage and control both financial and non-financial risks to which the organization might be exposed.
Ability to use technology to solve problems, analyze data, and enhance business performance.

How to Apply

Please visit our job portal to apply before 6th October 2025. Only shortlisted candidates will be contacted.

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