Operations Manager

Job description

About Us
At ZoykPay, we are redefining the payment landscape in Africa’s dynamic digital economy. Our all-in-one payment gateway seamlessly connects businesses, agents, and customers, fostering a robust ecosystem that drives financial inclusion and economic growth. With a mission to revolutionize transactions, ZoykPay empowers users by unlocking unparalleled advantages through innovative technology and streamlined solutions.

Role Overview

The Operations Manager will play a pivotal role in driving ZoykPay’s mission to revolutionize transactions and foster financial inclusion across Africa’s digital economy. This position will oversee the company’s day-to-day operations, ensuring seamless service delivery, process optimization, and operational excellence across our payment gateway ecosystem. The role involves leading cross-functional teams, enhancing workflow efficiency, and building strong relationships with regulators, partners, agents, and service providers. The ideal candidate will bring proven expertise in fintech, digital payments, and financial services especially within emerging markets and a passion for leveraging technology to create impactful, scalable solutions.

Key Responsibilities 

Support the CEO (Chief Executive Officer)in streamlining operations and improving efficiency across departments
Develop and implement process improvement strategies to enhance productivity and reduce costs
Oversee day-to-day operations, ensuring smooth workflow and timely execution of business activities
Assist in executing the company’s strategic growth initiatives and expanding into new markets
Collaborate with cross-functional teams to align operational goals with business objectives
Conduct market research and analyze industry trends to support data-driven decision-making
Monitor financial performance, budgeting, and cost management
Work with the finance team to ensure accurate reporting and regulatory compliance
Identify and mitigate operational risks, ensuring business continuity
Support the COO in managing internal teams and driving a high-performance culture
Liaise with external partners, regulators, and vendors to ensure smooth business operations
Assist in recruitment, onboarding, and training programs to strengthen the operations team

Key Qualifications

Bachelor’s degree in Business Administration, Finance, Operations, or a related field
5 years of experience in operations, strategy, or business management, preferably in fintech or financial services
Strong understanding of financial operations, compliance, and risk management
Experience in scaling startups, managing teams, and optimizing workflows is an added advantage
Exceptional problem-solving, communication, and leadership skills

What We Offer

A dynamic and fast-growing fintech environment with exciting challenges
Opportunities for career growth and mentorship from senior leadership
Competitive salary and benefits, including medical insurance and professional development support