Assistant Underwriting Manager – SME/Retail Lines

Job description

NICO INSURANCE ZAMBIA LIMITED — CAREER OPPORTUNITY

NICO Insurance Zambia Limited is a leading general insurance company committed to providing innovative and customer-focused insurance solutions. We are committed to delivering excellent service while building a high-performing and professional team.

NICO Insurance Zambia Limited invites applications from suitably qualified and experienced candidates for the position of Assistant Underwriting Manager – SME/Retail Lines based in Lusaka.

Position: Assistant Underwriting Manager – SME/Retail Lines
Company: NICO Insurance Zambia Limited
Location: Lusaka, Zambia
Employment Type: Full-Time

The Role:

The successful candidate will assist in managing the SME/Retail Lines Unit in line with the Company’s strategy, policies, and procedures.

Key Responsibilities:

• Supporting the planning and management of underwriting operations, including analysing market trends, business performance, and claims experience.
• Managing renewals and ensuring renewal notices and documentation are processed within the required timelines.
• Reviewing and approving underwriting transactions within authorised limits and escalating matters where appropriate.
• Conducting risk surveys and risk assessments for existing and prospective business.
• Assessing new risks, determining appropriate terms, and preparing quotations within authorised limits.
• Monitoring premium bookings and supporting the achievement of underwriting targets.
• Managing and maintaining relationships with brokers, agents, and clients.
• Providing technical underwriting advice to existing and prospective clients.
• Ensuring underwriting operations comply with applicable regulatory requirements (PIA), KYC requirements, and client service level agreements.
• Addressing stakeholder and client complaints within agreed service levels.
• Supervising, guiding, and training underwriting staff on procedures, policy coverage, and underwriting systems.

Qualifications & Experience:

• A first degree in Insurance, Business Administration, Finance, Economics, or equivalent (ZAQA certified).
• 3 to 6 years’ relevant experience in general insurance underwriting.

Key Competencies:

• Ability to manage and develop staff.
• Strong verbal and written communication skills, including the ability to prepare accurate reports.
• Good planning and organisational skills.
• Strong analytical and problem-solving ability.
• Effective interpersonal and negotiation skills with the ability to achieve agreed targets.

How to Apply:

Interested candidates who meet the above requirements should submit their application letter and detailed CV to:

📧 Email: recruitment@nicoinsurance.co.zm

Closing Date: Friday, 9th October 2026

Only shortlisted candidates will be contacted.