Multiple Positions

Job description

CASHIER (x3)

Key Responsibilities

1. Transaction Processing: Itemizing and totaling customer purchases, processing cash/credit transactions, and issuing receipts.
2. Cash Management: Balancing cash drawers at the beginning and end of shifts.
3. Customer Service: Greeting customers, answering questions, resolving complaints, and providing information about products.
4. Sales Support: Assisting with sales, promoting items, and ensuring accurate pricing.
5. Returns/Exchanges: Efficiently managing product returns and exchanges.
6. Maintenance: Keeping the checkout area clean and organized. 

Requirements and Qualifications

1. Education: Grade 12 certificate.
2. Experience: Previous experience as a cashier, with experience in sales or hardware being an added advantage.
3. Skills: Strong communication skills, accuracy in handling money, and the ability to work under pressure.
4. Location: Residing in Lusaka.
5. Attributes: Friendly, welcoming, and a quick learner. 

SALES ASSISTANT (x8)

Key Responsibilities and Duties

1. Customer Service: Actively help customers identify and purchase hardware products, offering detailed product information, features, and benefits.
2. Sales & Promotion: Meet or exceed sales targets by assisting customers in-store and managing sales follow-ups, including tracking quotes via phone calls.
3. 3. Merchandising & Stock: Maintain clean, well-organized, and visually appealing sections (shelves, floors). Replenish stock and assist with loading items for customers.
4. Inventory & Cleaning: Perform stock takes and maintain up-to-date knowledge of product prices and inventory levels.
5. Marketing Support: Promote products through social media platforms (e.g., Facebook, Instagram, WhatsApp) to drive sales. 

Requirements and Qualifications

1. Education: A full Grade 12 Certificate is required.
2. Experience: Experience in a similar sales position is an added advantage.
3. Skills: Strong communication skills (verbal and written), computer literacy, and ability to work in a team.
4. Knowledge: Familiarity with electrical appliances or general hardware materials is highly preferred. 

EXTERNAL SALES REPRESENTATIVE (x3)

Key Responsibilities

1. Customer Acquisition & Retention: Building long-lasting relationships with customers and identifying new business opportunities.
2. Sales Strategy: Developing and implementing effective strategies to achieve or exceed sales targets.
3. Field Sales: Traveling to meet customers, conducting site visits, and promoting company products.
4. Negotiation & Closing: Presenting proposals and negotiating to close sales.
5. Reporting & Administration: Maintaining records of leads, accounts, and submitting regular sales reports to management. 

Requirements and Qualifications

1. Education: Typically requires a Diploma/Certificate in Marketing, Business Administration, or a related field.
2. Experience: Proven experience in outside sales or a similar role.
3. Skills: Strong communication, negotiation, and interpersonal skills.
4. Technical: Proficiency in Microsoft Office applications, with knowledge of Ivend software often considered an advantage. 

FRONT-END CONTROLLER (x2)

1. Customer Service: Managing the front end of the store to ensure a positive, welcoming experience for customers entering and leaving.
2. Operational Oversight: Supervising the sales floor, managing checkout, and managing customer inquiries.
3. Security & Loss Prevention: Monitoring customer activity to prevent theft, often working in coordination with CCTV operators or acting as a loss prevention point of contact.
4. Staff Coordination: Directing sales staff and ensuring efficiency during busy periods, such as opening new checkout aisles when necessary. 

Requirements and Qualifications

1. Education: Grade 12 certificate.
2. Experience: Previous experience as a fronthend controller with experience in sales or hardware being an added advantage.
3. Skills: Strong communication skills, accuracy in handling money, and the ability to work under pressure.
4. Location: Residing in Lusaka.
5. Attributes: Friendly, welcoming, and a quick learner. 

DEADLINE: 5th May 2026.