Multiple Position

Multiple Positions Available at African Perfect World Investment Consulting Limited

African Perfect World Investment Consulting Limited is currently recruiting for multiple roles in Lusaka Ibex Hill. We invite qualified candidates to explore exciting opportunities in customer service management and real estate sales. If you are seeking customer service manager jobs in Lusaka Ibex Hill, or a dynamic role in real estate marketing, we encourage you to apply.

Customer Service Manager Job in Lusaka Ibex Hill

Position: Customer Service Manager (Female, 1 position)
Department: Property Management
Reports To: Property Management Director / Estate Manager
Job Type: Full Time
Location: Lusaka Ibex Hill
Monthly Gross Salary: ZMK 5,000

Key Responsibilities

• Manage all customer service operations within the property management office, ensuring timely and professional handling of resident inquiries, requests, and complaints.
• Track, record, and resolve service issues with diligent follow-up until closure; handle escalated or complex customer concerns effectively.
• Develop and maintain strong relationships with residents to foster satisfaction and trust.
• Conduct resident satisfaction surveys and implement improvement initiatives.
• Organize and support community events, communication activities, and announcements.
• Provide move-in and move-out support, including orientation for new residents.
• Coordinate with security, maintenance, cleaning, finance, and other departments to ensure seamless service delivery.
• Follow up on repairs, maintenance requests, and urgent operational issues.
• Report major incidents, customer complaints, or operational risks promptly to management.
• Maintain accurate documentation of complaints, service requests, and resident files; prepare weekly and monthly service reports with performance data and recommendations.
• Assist in updating service guidelines, SOPs, and customer communication templates.
• Ensure compliance with company policies, estate regulations, and safety procedures.
• Train staff on policies, customer interaction skills, and emergency response protocols.
• Participate in budgeting for customer service operations and assist in emergency response management.
• Support management in special projects and perform other duties as assigned.

Candidate Requirements

• Diploma or Degree in Marketing, Hospitality, Business Administration, or related field.
• Minimum of 4 years’ experience in property management, hospitality, customer service, sales, or receptionist roles.
• Excellent communication and problem-solving skills.
• Proven leadership abilities and capacity to work under pressure.
• Female candidates aged 26 years and above.
• Available for full-time employment.

Real Estate Sales and Marketing Consultant Opportunity

We are also seeking a motivated and skilled Real Estate Sales & Marketing Consultant to join our team. This full-time role involves developing effective sales strategies, managing marketing campaigns, and converting prospects into clients. The ideal candidate will have a strong understanding of the property market and proven experience in real estate sales.

Responsibilities for Real Estate Sales and Marketing Consultant

• Develop and implement efficient real estate marketing strategies.
• Oversee advertisement campaigns and sales activities to maximize results.
• Monitor housing and property markets to identify potential leads and investment opportunities.
• Maintain regular communication with clients through newsletters and updates.
• Collaborate with existing business partners on prospective projects.

Qualifications and Experience

• Grade 12 certificate minimum.
• Diploma or higher qualification in Marketing or related field preferred.
• At least 1 year of relevant experience in the real estate market.
• Affiliation with the Zambia Institute of Marketing (ZIM) is required.
• Strong resilience under pressure and a responsible work ethic.
• Full-time availability.

Compensation

Competitive salary package, including commission for successful sales, bonuses, and incentives.

How to Apply for Customer Service Manager Jobs in Lusaka Ibex Hill and Real Estate Sales Roles

Interested candidates should submit their CV and qualification documents as a single PDF file via email to
ZBYHR@mingyangrt.com.

Please use the following subject lines:

• Customer Service Manager (Your Full Name) for the Customer Service Manager position.
• Real Estate Sales and Marketing Consultant (Your Full Name) for the Sales and Marketing Consultant position.

Note: Only shortlisted applicants will be contacted for interviews.

Job Category

Public Sector