Multiple Jobs

Job description

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka, Monze, Mansa Kitwe Luanshya,Kapiri, Chingola to fill in positions of Interns Call centre and Loan Officer Intern . *Note call centre interns should be lusaka based*.

CALL CENTRE INTERNS

Job Purpose

Responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound sales

Key Responsibilities

Handle customer inquiries by phone, email and chats
Document all call information according to standard operating procedures
Route calls to appropriate person or department when needed
Follow communication scripts when handling different topics;
Manage, research, identify, and resolve customer complaints using available resources
Sell products and place customer applications in the ERP system
Research required information using available resources and provide customers with product and service information
Process web applications
Follow up on customer calls and inquiries where applicable.
Enter new and update existing customer information into system
Recognize, document, and alert the management team of trends in customer behaviour, give feedback on findings for continuous quality improvement cycle
Identify and escalate issues to supervisors
Upsell products and services
Complete call logs and reports
Ensure adherence to established attendance schedules
Process loans, forms and applications as per set operating procedures
Conduct outbound calls as assigned by the Call Centre Manager
Perform other tasks as assigned by the Call Centre Manager

Qualifications and Requirements

Grade 12 School Certificate with 5 credits including English and Mathematics
Diploma or better in any business-related course,
1-2 years of experience in Customer Service preferably in a call centre environment which has sales
Must be based in Lusaka or willing to self-relocate
Computer literate (Microsoft Word and Excel)
Strong phone and verbal communication skills along with active listening
 Strong written communication skills
Relevant selling and marketing skills
Excellent interpersonal skills
Good understanding of customer service principles,
Analytical thinking with an attention to detail and accuracy
Excellent time management, good organizational and multi-tasking skills
Honesty and Integrity with the ability to maintain confidentiality and exercise discretion
Approachable and team player
Target driven and persistence.
Ability to handle stressful situations appropriately.

Loan officer Intern

Job Responsibilities

Must be a Recent Graduate (graduated between 2022 to 2024)
Diploma or better in any business-related course,
Full Grade 12 Certificate
No work experience required
Basic sales and marketing skills
Basic knowledge in financial analysis
Honesty and Integrity
Good organizational and multi-tasking skills.
Strong interpersonal and communications skill.
Attention to details
Good understanding of customer service principles,
Enthusiastic and self-starter,
Analytical, good problem solver.
Valid driver’s Licence will be an added Advantage

Lusaka Express Credit Zambia – Call Centre Interns 2025

Monze 

Kapiri

Chingola Express Credit Zambia – Direct Sales Agents – Chingola

Luanshya Express Credit Zambia – Loan Officer Intern – Luanshya 2025

Mansa Express Credit Zambia – Loan Officer Intern – Mansa 2025