Merchant Acquisition Officer

Job description

PERMANENT

Application Deadline: Thu May 07 2026

Location

Lusaka Province, Zambia

Applications are invited from qualified, experienced, and skilled candidates to fill the position of Merchant Acquisition Officer.

This role is responsible for providing back-office support to the Point of Sale (POS) on-boarding team and to implement card acquiring solutions for the banks Merchants.

The role is further responsible for Merchant Acquiring and after-sale support of the Digital Banking products.

Key Responsibilities:

• Support business units to achieve 100% of customer usage and acquisitions target for POS
• Provide training for digital products
• Resolve POS merchant queries quickly and efficiently
• Provide ad-hoc reports for acquisition, usage, and other relevant data
• Manage and maintain POS merchant relationships
• Provide support for product development, testing, and deployment
• Ensure customer files and queries are resolved within agreed Service Level Agreement.
• Co-ordination of customer requests in collaboration with Relationship Managers
• Understand and manage risks and risk events (incidents) relevant to the role
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements

Technical Skills & Competence:

• Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields.
• A Project related qualification will be an added advantage
• Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules.
• At least 2 years Banking Experience
• Must have a clear understanding of current Banking Rules and Regulations
• In-depth understanding of Lending policies and frameworks.
• Detailed knowledge of the Banking and Financial Services Act and other regulations governing commercial bank lending activities.

Critical Skills:

• Good verbal, written, communication and presentation skills.
• Good interpersonal relationship skills.
• Proficient in relevant computer applications and Android applications
• Proficient in customer service principles and practice
• Proficient understanding of IT
• Strong stakeholder relationship management experience
• Keen interest in digital financial trends and developments
• Proactive, quick learner and self-starter
• Team player
• Ability to work under pressure and be able to meet deadlines
• Open to flexible working hours
• Innovative, Analytical and with strong judgement

Qualifications and Requirements:

• Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields.
• A Project related qualification will be an added advantage
• Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules.
• At least 2 years Banking Experience
• Must have a clear understanding of current Banking Rules and Regulations
• In-depth understanding of Lending policies and frameworks.
• Detailed knowledge of the Banking and Financial Services Act and other regulations governing commercial bank lending activities.