Merchandiser

Job description

Location: Lusaka, ZM

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com 

© 2024 Akzo Nobel N.V. All rights reserved.

Short Description

Job Purpose

To provide effective merchandising display and in-store demonstrations at Large
Scale Operator Stores (LSSO s – GAME, Builders Warehouse, MICMAR)
Provide advice to management on merchandising techniques & activities in the LSOs
Handling customer queries in own area of responsibility within the LSOs
Promote Dulux capitalizing on product features & benefits with a view to achieve sales in LSOs
Maintenance of shelf & quality of stock on shelf drivers
Implementing selling strategies
Adherence to call procedure
Point of Sale management & equipment
Product storage and stock replenishment management
Product Knowledge
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Job Repsonsibilities

Ensure AkzoNobel shelf standards are maintained
Ensure shelves are kept full at all times
Ensure shelf standards (As specified below) are maintained.
Ensure shelves are kept full at all times in terms of stock availability (95% full at all times)
Product pricing visibility
Pricing accuracy
Monitor stock ageing on shelf
Stock removal on a daily basis
Removal of damaged stock from shelf
Removal of recalled stock from shelf
Update pricing index when necessary
Report low or out of stock items to store management and rep
Block merchandising
Dummy merchandising (Not acceptable if stock is available)
Stock stored by product
Damages removed from stock room / storeroom
Stock rotation in stock room
Stock to be accessible
Effective use of POS in line with display and shelf
Economic use of POS
In-store price flashers to be used
DCS stand to be 100% full of chips daily – No pockets may have zero chips
Stand to be well-managed – damages to be fixed within 24 hours
Full range of brochures to be available all the time (100%)
Brochure holders to be fully stocked at all times (100%)
Stands to be clean and lights working
No stock to be left in front of the display – Min 2m clear in front of the stand
Know: Case quantities, pallet configurations; products and their variances.
Know principals merchandising requirements
Know: rep’s call days, delivery days
Know what and how to merchandise
Know the current POS
Be presentable
Establish good customer relations
Leverage knowledge to obtain maximum results
Handle customer queries and give advice
Achieve set targets set by superiors
Enter through visitors’ entrance and sign in at register
Greet manager & Face-up stock
Check: Stock, stock rotation, product health & sort out returns
Offer and maintain acceptable customer service levels by attending to all walk-in clients
Assist all walk-in customers with product specifications, coverage estimations, pricing, recommendations and colour selections using Dulux colour systems
Prepare regular sales reports covering lead generations, market intelligence reports, competitor activity, item shelf prices surveys, daily sales summaries
Externally – maintain relationships with contractors, painters, lead providers companies and specifying professionals through interactions

Job Requirements

Full Grade Twelve certificate
Competence in the MS Office suite is desirable
POS Equipment training
Tinting Machines Knowledge & experience
HSE experience is preferred
Practical customer handling & sales competences
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