Manager

Job description

Overview

We are recruiting!

To apply please click the link at the bottom of the page.

Our Client, in the field of corporate assessments and training for human capital development, is looking for a General Manager to join their team in Lusaka, Zambia.

The Manager’s responsibilities will be to oversee all staff, budgets, and operations of the local business unit. This will include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a self starter and a thoughtful business leader. The role also requires a confident decision-maker who can help our people develop and grow to become an effective and efficient team.

Key Responsibilities:

Oversee day-to-day operations of the organisation
Responsible for tracking financial metrics – revenue generation and cost-effectiveness.
Consolidate, systematise, and automate business processes.
Be the face of the business to the customer. Follow up with them on how we are providing services to their satisfaction.
Performance and team management
Create and maintain a dashboard in the office and online of business KPIs
Design strategy and set goals for growth
Maintain budgets and optimize expenses
Set policies and processes
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees
Evaluate and improve operations and financial performance
Prepare regular reports for upper management
Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Desired Skills and Experience

BSc/BA in Business or relevant field;
Proven experience as a General Manager or similar executive role
Startup/Entrepreneurial Mindset
Critical thinking and making tough business and people decisions timely.
Experience in planning and budgeting
Knowledge of business processes and functions (finance, HR, operations, etc.)
Data collection and analytical skills
Excellent communication skills
Outstanding organizational and leadership skills
Problem-solving aptitude