Manager, Repayment Operations

Job description

About Apollo Agriculture

Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to boost profits and farm sustainably. Apollo uses AI and automation to unlock the massive small-scale farming market, enabling farmers to access optimized financing, high-quality inputs, expert digital advice, and risk management solutions. Apollo has grown quickly since launch, already reaching more than 400,000 paying farmers across Kenya and Zambia. Apollo’s technology unlocks a radically better cost structure for financing and supplying critical farming inputs, advice, and risk solutions to smallholder farmers, enabling a future where millions of underserved farmers grow more, earn more, and thrive in a sustainable, market-driven system.

About The Role

We are looking for a high-performing, analytical, and hands-on leader to manage Apollo’s repayment operations across Kenya, Zambia, and future markets. In this role, you will lead both field and call center teams to execute Apollo’s repayment strategy, improve customer experience, and deliver strong portfolio performance.

You will be accountable for repayment operations end-to-end: from collaboration on strategy development, including testing, strategy execution, team performance, process improvements, and data insights. You will also be responsible for building queries and dashboards that enable clear tracking of repayment progress and effective decision-making.

This is a leadership role for someone with a strong track record in credit operations, field execution, and data-driven management who is excited to scale impact across geographies. The successful candidate will balance strong management and leadership abilities with a deep understanding of the details, an obsession with results, and a love for interacting with customers directly in the field.

Responsibilities:

Own and execute Apollo’s end-to-end repayment strategy across Kenya, Zambia, and new markets—driving strong portfolio outcomes and customer trust
Lead and scale field and call center collections teams, ensuring aligned, high-performing execution across geographies
Optimize collections’ cost-effectiveness through rigorous tracking, budgeting, and strategy iteration
Build and maintain data tools (SQL + dashboards) to guide real-time decision-making and performance visibility
Champion a customer-centered approach to collections, balancing repayment with long-term loyalty
Provide strategic insights and reporting to senior leadership, shaping credit and commercial priorities

Requirements:

5+ years of experience in repayment operations, collections, or credit-related roles, including multi-market team management and/or high-volume operations
Proven leadership managing field and call center teams across multiple locations
Strong ability to execute strategy while managing day-to-day operations
Proficiency in SQL and building dashboards or performance tracking tools
Loves being in the details of both the data and customer insights (in the field and through calls)
Excellent analytical, communication, and collaboration skills
Experience working in fast-paced, high-growth environmentsCustomer-obsessed mindset with a track record of delivering both results and trustBachelor’s degree in Business, Economics, Finance, or a related field

We Offer:

A mission-driven team committed to transforming agriculture and improving rural livelihoods
A leadership role with the opportunity to shape strategy across multiple countries
Competitive compensation and benefits
A collaborative, supportive work environment focused on growth and innovation
Regional travel and the chance to create a large-scale impact

Interested in leading repayment operations across Apollo’s growing footprint? We’d love to hear from you.

We:

Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
Make magic happen to solve hard problems, and always come with solutions when challenges arise
Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
Offer a dynamic environment that fosters talent, collaboration, and growth
Take pride in our work and share the responsibility to see it through from conception to deployment
Back up our talk with a competitive compensation and benefits package and challenging projects
Value autonomy, honesty, transparency, and respect
Are excited to hear from you!

Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.

Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.

Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process.