Manager Enterprise Business Services

Manager Enterprise Business Services Jobs in Lusaka at Access Bank

Access Bank Zambia is inviting applications for the position of Manager, Enterprise Business Services based at its Head Office in Lusaka, Zambia. We seek a self-motivated, innovative, and enthusiastic professional to join our Financial Control Unit in this critical leadership role.

About the Manager Enterprise Business Services Role

The Manager of Enterprise Business Services (EBS) is a senior leadership position responsible for the design, management, and continuous improvement of the Bank’s enterprise-wide shared services. This role encompasses oversight of Procurement, Facilities, and Security Management functions, ensuring alignment with Access Bank’s corporate objectives and cost-containment initiatives. Reporting directly to the Chief Financial Officer, this role plays a pivotal part in supporting operational excellence and strategic growth.

Key Responsibilities for Manager Enterprise Business Services Jobs in Lusaka

• Lead the development and implementation of procurement, security, and facilities management policies that advance the Bank’s vision and operational standards.
• Collaborate with the Brand and Communications team to maintain consistent brand identity across all branches and assets nationwide.
• Drive innovative cost containment initiatives to optimize resource utilization without compromising service quality.
• Manage the insurance portfolio for Bank properties, ensuring comprehensive coverage and proactive claims management.
• Design and oversee efficient travel and tour management systems to enhance employee experience.
• Ensure all facilities comply with operational and safety standards, providing productive environments across locations.
• Lead expansion and rationalisation efforts to align facilities and services with business growth strategies.
• Optimize physical asset allocation and management, eliminating waste and maximizing investment value.
• Direct strategic procurement to secure quality assets and materials at optimal cost and quantity.
• Build and maintain strong partnerships with outsourced service providers to ensure service excellence.
• Implement robust security and fire prevention measures to protect people, premises, and operations.
• Manage the Bank’s fleet focusing on reliability, cost-efficiency, and operational continuity.
• Engage with regulatory authorities to ensure full compliance with licensing, town planning, and statutory requirements.
• Develop frameworks to safeguard the Bank’s assets, prioritizing security and risk mitigation.
• Formulate forward-thinking strategies for fleet and fixed-asset management to enhance asset longevity.
• Continuously improve management of physical assets including land, properties, and equipment to support long-term goals.
• Mentor and develop direct reports through targeted training, fostering a high-performing team.
• Oversee refurbishment projects ensuring timely completion aligned with Bank standards.
• Maintain strict adherence to regulatory, audit, and compliance mandates embedding risk controls across operations.

Qualifications and Experience Required

• Bachelor’s degree in Business, Finance, Procurement, or a related discipline; MBA or equivalent preferred.
• 5 to 7 years’ experience in financial services, with a minimum of 3 years in senior operations or shared services leadership.
• Strong knowledge of banking, insurance, or asset management operations.
• Proven track record in driving enterprise-level transformation and automation initiatives.
• Demonstrated ability to manage large teams and complex, multi-functional operations.
• Deep understanding of procurement and facility management best practices.

Core Competencies

• Strategic thinking and effective execution
• Operational excellence and process reengineering
• Digital transformation and change management
• Strong leadership and interpersonal communication
• Financial acumen with focus on cost management
• Risk management and regulatory compliance expertise
• Proficient stakeholder engagement and communication skills

How to Apply for Manager Enterprise Business Services Jobs in Lusaka

Interested candidates who meet the above requirements are encouraged to submit their cover letter, curriculum vitae, and certified academic documents through ZAQA to Recruitments@accessbankplc.com. Please note that applications delivered by hand or post will not be accepted.

The closing date for applications is 22nd May 2026. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days after the closing date, please consider your application unsuccessful.