Billing Administrator (G4)

Job description

LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED (LpWSC) — VACANCY ANNOUNCEMENT
Commercial Water Utility Company | Position: Billing Administrator (G4) – 1 Position

Luapula Water Supply and Sanitation Company Limited (LpWSC) is looking for a qualified, analytical, and results-driven individual to fill the position of Billing Administrator (G4) based at the Head Office in Mansa.

Job Purpose:

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the administration of the company’s customer billing system and database.

Main Duties & Responsibilities (Principal Accountabilities):

• Prepare and distribute water and sanitation bills to customers in a timely and accurate manner.
• Maintain billing cycles to ensure seamless, uninterrupted commercial billing operations.
• Manage, update, and maintain customer database to ensure completeness, accuracy, and data integrity.
• Perform routine data validation, data cleansing, assessing error rates, missing values, and anomalies.
• Reconcile customer accounts, meter readings, meter numbers, and GIS coordinates.
• Respond to and resolve customer complaints, disputed accounts, and billing queries.
• Provide excellent customer service and technical support to internal and external stakeholders.
• Administer and maintain the core billing software platform to ensure optimal performance.
• Troubleshoot billing system issues, coordinate with IT support, and train end-users.
• Supervise, manage, and conduct performance evaluations for billing subordinates.
• Prepare and submit detailed periodic reports on billing operations, customer databases, revenue trends, and system performance.
• Analyze billing data and provide business insights to support commercial decision-making.

Qualifications & Experience:

• Grade 12 Certificate with five (5) “O” levels including English and Mathematics.
• Bachelor’s Degree in Computer Science, Information Technology, or a Business-related discipline (Commerce, Accounting, Finance).
• Minimum of 3 years’ relevant experience in a similar utility billing or commercial data administration role.
• Member of a relevant Professional Body (ICTAZ, ZICA, etc.).
• Experience in data clean-ups, utility billing databases, GIS mapping, and meter data management.
• Qualifications must be verified by the Zambia Qualifications Authority (ZAQA).
• Preferred Age Limit: Not older than 45 Years Next Birthday.

Key Competencies:

• High analytical skills, business acumen, and exemplary work ethics.
• Proficiency in ICT, advanced Microsoft Excel/Office, database querying, and digital storage platforms.
• Honest, reliable, with high moral strength and attention to detail.

How to Apply:

Interested candidates should submit their application letter, CV, copies of certified academic/professional qualifications, and ZAQA verification certificates in a single PDF document, along with contact details of Three (3) traceable referees via email or hardcopy to:

• Email Application: careers@lpwsc.co.zm
• Postal / Physical Address:
  The Managing Director
  Luapula Water Supply and Sanitation Company Limited
  Plot 106, Chitimukulu Road, Low Density
  P. O. Box 710594, MANSA, Zambia
• Closing Date: Friday, October 16, 2026

* LpWSC is an Equal Opportunity Employer.