Lodge Manager

Job description

Key Responsibilities:

·       Oversee daily lodge operations, including guest services, housekeeping, and facilities management, kitchen, maintenance & security

·       Manage staff, including recruitment, training, scheduling, and performance monitoring.

·       Ensure high standards of customer service, cleanliness, and safety throughout the lodge.

·       Maintain inventory and manage budgets efficiently.

·       Develop and implement strategies to enhance guest satisfaction and lodge profitability.

·       Handle guest inquiries, complaints, and feedback professionally and promptly.

Minimum Qualifications and Experience:

·       Minimum Grade 12 School Certificate with at least five (5) credits, including English and Mathematics

·       A Diploma or Degree in Hospitality Management, Tourism, or a related field is highly desirable.

·       Minimum of 3 years in a supervisory or managerial role within the hospitality industry; experience managing lodge operations is preferred.

·       Strong leadership, communication, and organizational skills.

·       Knowledge of hospitality software and booking systems is a plus.

·       Ability to resolve guest complaints and ensure high levels of customer satisfaction.

·       Understanding of health and safety regulations within the hospitality industry.

·       Ability to work flexible hours, including weekends and holidays.

Required Application Documents:

·       CV/Resume

·       Cover Letter

·       Certified copies of Degree/Diploma and Academic Transcripts

·       Recommendation letter from previous workplace

·       Certified Copy of Grade 12 Certificate