Lodge Manager

Job description

LanjiZ Management Consultants helps companies and organizations scale up by focusing on their core business operations, leaving resource management to us. Our services include Recruitment, Training and Development (L&D), Advisory Services, and HR Business Process Outsourcing.

Our client in the hospitality industry, located in Nyimba, is seeking to hire a self-motivated, dynamic, and passionate Lodge Manager to oversee the day-to-day operations of the lodge.

Job Purpose

The Lodge Manager will oversee the daily operations of the lodge, ensuring that all departments work efficiently to deliver exceptional guest experiences. This role combines hands-on leadership with strategic planning to maintain high service standards, manage staff, drive revenue, and represent the lodge’s brand and vision as outlined by the Director.

Key Responsibilities

Operational Oversight

Oversee all departments including front office, housekeeping, Food and Beverage, conferencing, and maintenance to ensure smooth operations.
Assist to develop and enforce operational policies, service standards, and guest experience protocols.
Maintain high standards of cleanliness, safety, and presentation across all facilities and public areas.

Guest Experience Management

Ensure all guests receive outstanding service throughout their stay.
Handle guest complaints and feedback professionally and ensure timely resolution.
Monitor guest satisfaction scores and implement improvements to enhance the overall experience.

Financial and Business Management

Manage budgets, control operational costs, and oversee lodge income and expenditure.
Set room rates and pricing strategies in consultation with the Director.
Prepare and present financial and performance reports, including Key Performance Indicators such as occupancy rates, revenue, and guest satisfaction.

Team Leadership and Human Resources

Recruit, train, supervise, and evaluate all lodge staff in line with company standards.
Foster a culture of teamwork, accountability, and service excellence.
Ensure staff welfare needs are addressed and communicated to management.
Lead performance appraisals, staff development, and team-building initiatives.

Sales and Marketing

Develop and execute marketing strategies to increase visibility, bookings, and repeat business.
Build partnerships with travel agents, tour operators, corporate clients, and local businesses.
Maintain an active presence on hospitality platforms, social media, and booking sites.

Compliance and Risk Management

Ensure full compliance with local laws, hospitality regulations, and health and safety standards.
Conduct regular audits and risk assessments to maintain guest and staff safety.
Liaise with suppliers and service providers to ensure quality and cost-effective operations.

Reporting & Communication

Serve as the main liaison between staff and the Director, providing regular updates on operations and strategic initiatives.
Represent the lodge in community and professional forums where necessary.

Required Qualifications & Experience

Diploma or Higher Certificate in Hotel Management, Hospitality Business, or related field.
Minimum 3–5 years of progressive management experience in a reputable lodge, resort, or hotel environment.
Proven experience in managing teams, finances, and guest services in a hospitality setting.

Key Competencies

Strong leadership and team management skills
Excellent customer service and interpersonal skills
Solid financial management and budgeting abilities
Effective communication and negotiation skills
Knowledge of hospitality marketing and sales strategies
Proficient in Microsoft Office and hospitality management systems
Ability to handle pressure and solve problems efficiently
Valid driving license required