Learning Facilitator

Job description

Unifi is a fast-growing finance and technology company operating in Zambia, Kenya, Uganda, and South Africa. We offer personal lending products through online, mobile phone, and branch channels. Backed by strong shareholders and a board with extensive experience in entrepreneurship and lending, Unifi is poised for continued success.

Responsibilities:

Develop and Deliver Ongoing Training:

Develop in-person training modules based on adult learning principles.
Deliver in-person training sessions, ensuring participant satisfaction.
Inform HRM and Group L&D of all ongoing training planned within a month.
Provide refresher trainings as per approved scheduled Train the Trainer Program Implementation.
Design, deliver, and evaluate a “Train the Trainer” program.
Train New Employees:
Partner with Group L&D to design onboarding pathways for major operational roles.
Deliver in-person onboarding training for all major operational roles.
Facilitate completion of online onboarding modules for new joiners .

Induction: Conduct company induction sessions for all new hires within the first two weeks of their start date.
Role-specific onboarding: Onboarding check-ins: Coordinate with managers and HR on scheduled check-ins (30, 60, 90 days) for all new employees, to assess training progress and needs.

Technical and external training:

Coordinate training of highly technical subject matters with internal or external experts;
Source providers for external training and provide train-the-trainer support for internal experts;and
Inform HRM and  Group L&D of all ongoing training planned within a month.
Training Needs Analysis
Conduct Quarterly TNA:Complete basic quarterly Training Needs Analysis for operational roles;
Compile TNA report with actionable recommendations based on operational and business needs;and
Conduct a Skills Audit and ascertain gaps and need for intervention
Collaborate on Learning Pathways
Work with managers and HR to develop personalised training plans for underperforming staff, ensuring documented plans include specific goals, timelines, and progress check-ins every 30 days.

Training Material Development

Develop Training Material:Create and/or update training material for key training modules (e.g., technical role-specific, soft skills, or operational processes) per month to align with Unifi’s strategic goals, in collaboration with Group L&D;and
Collaborate with subject experts to review and/or update training content and confirm accuracy.
Training Effectiveness and Reporting 
 Conduct post-training assessments for all training sessions;
Track and report on employee performance improvements tied to training interventions;

Maintain Training Records:

Ensure all training attendance, performance assessments, and feedback are logged in the central database;

         Online Learning Delivery 

Promote completion rates for assigned online courses by monitoring progress and sending reminders weekly.

User Management:Manage LMS users (add, transfer, remove).

Reporting:

Generate and share LMS completion reports with managers monthly.

Qualifications:

Degree in Education or similar;
Registered Skills Development Facilitator (Advantage);
Facilitator experience (Advantage);
Fluent in many local languages (would be an advantage);
Ability to present complex information clearly and effectively;and
Strong interpersonal and communication skills