Lead Mass Market Merchant Eco System (Corporate Sales KAM)

Job description

DEPARTMENT : Airtel Money

Discover more
Recruitment services
Interview coaching sessions
Science

VACANCY : Lead Mass Market Merchant Eco System (Corporate Sales KAM)

LEVEL : Assistant Manager

LOCATION : Lusaka, HQ

JOB PURPOSE

Responsible for delivering set targets from the corporate bucket through partner acquisition, relationship management and implementation of pre and post launch below the line and above the line (BTL/ATL) activities.

CORE RESPONSIBILITIES ARE:

• Engaging corporate partners to accept Airtel money as a means of payment in retail outlets as well as remote payments.
• Acquiring new partners to increase transactional count, volume and revenue.
• Developing programs that will assist in educating customers on new and existing Bill, Bulk and Business to Business and integrated payment.
• Achieving year on year growth in total active merchants recruited via direct and indirect channels.
• Proposing new services to enhance Airtel money ‘merchant eco system to help achieve target revenues.
• Analyzing partner needs and being able to provide innovative solutions.
• Coordinate with operations and technical teams to ensure timely project rollout
• Focus on building strong relationships and ensuring partner satisfaction to drive long-term growth and collaborations.
• Conduct Merchant Training and  education for new accounts acquired via direct and indirect by partners.
• Provide back-office support for Customer Experience (CX), corporate partners, and retail queries.
• Resolve day-to-day queries from various stakeholders.

REQUIREMENTS

Discover more
Freelance work platform
HR consulting
Ergonomic office chair

Educational Qualifications & Functional / Technical Skills:

• Bachelor’s degree, preferably in a business-related field.
• Excellent with MS Office products.
• Knowledge on Airtel products and services.

Relevant Experience:

• Minimum of 5 years experience in a similar role
• At least two (2) years of experience in a financial institution, telecommunications and or related industry
• At least one (1) year of experience in Sales / Marketing
• Abel to operate in a performance driven organization
• Ability to Manage Corporate Relationships

Competencies Required for the Post

• High personal standards, and goal oriented.
• Strong Drive for results
• Strong Drive for results
• Excellent  communication, interpersonal and sales Skills
• Personal effectiveness in working in a team and human relations in a multicultural environment
• Creativity (out-of-the box thinking) and Commercial Acumen
• Customer service oriented
• Effective Communication and Negotiation Skills

CLOSING DATE :

Suitable candidates are requested to apply by sending through their CV’s to jobs@zm.airtel.com The closing date for receiving applications is Thursday, 16th April, 2026.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, and ethnic grouping.

Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by Zambia Qualifications Authority (ZAQA).Zambia business directory