Key Accounts Manager – Mandarin Speaking

Job description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Key Accounts Manager – Mandarin Speaking

 We are seeking a Key Account Manager with strong Mandarin language proficiency to manage strategic relationships with Mandarin-speaking enterprise clients. The role requires regular engagement with stakeholders across Chinese-speaking markets, contract negotiations, and account growth initiatives. The key responsibility for this role involves Contributing to revenue growth, profitability, and customer satisfaction within the Chinese Segment by executing targeted customer acquisition and retention strategies. This includes developing tailored engagement plans, strengthening long-term client relationships, and leveraging market insights to drive sustainable business performance and competitive advantage.

 Under the supervision of the Regional Sales Manager: below are the Key Job Responsibilities:

 Core Responsibilities:

• Provides input for the development of the business plan for Segment as requested;
• Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients. Provides input in the process of developing relevant solutions that answer to client needs;
• Processes the service contract for new clients following MTNZ policy and established procedure. Maintains client file by filing all relevant documentation;
• Processes provisioning through the Sales Support, for products and services for new clients;
• Conduct education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels;
• Interacts regularly with clients to ensure that a high level on-going technical support post implementation of solutions and the resolution of billing and other issues that may arise within agreed SLA;
• Develop and maintains good business relationships with clients which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
• Monitor competitor products, services and activities in the Segment and makes recommendations for action to counteract the impact of such activities within MTNZ policy ;
• Apply MTN Enterprise policies and principles appropriately in all acquisition and retention activities xi ;
• Ensure that clients meet their payment obligations on a timely basis. Ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period;
• Stay abreast of developments in areas of expertise and performs to the highest ethical and professional standards ;
• Carry out any related duties that will enhance the mission of the job.

Candidate Requirements:

• Grade 12 Certificate (or equivalent secondary school qualification).
• Professional Diploma in Business, Marketing, Commerce, or a related discipline.
• Fluency in Mandarin is required to manage and grow relationships with Mandarin-speaking key accounts;

 Experience

• At least 3 years of proven experience in a sales environment.
• A minimum of 1 year in the telecommunications industry.
• Demonstrated success in customer-facing roles, including enterprise account management, solution sales, or business development.
• Telecommunications experience will be added advantage.

To apply, please send your cover letter and detailed CV to jobs.ZM@mtn.com, using the job title as the subject line of your email.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

•        Lead with Care

•        Can-do with Integrity

•        Collaborate with Agility

•        Serve with Respect

•        Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 20^th April 2026.

“For details on how we handle your personal data, please review our Data Privacy Notice for Job Applicants at www.mtn.zm/data-privacy-notice-job-applicants.”

Note: that only shortlisted candidates will be contacted.