IT SUPPORT TECHNICIAN

Job description

IT Support Technician

Company: Richkays Innovations & Services

Location: Lusaka, Zambia

Employment Type: Full-Time

Richkays Innovations & Services is seeking a motivated and technically skilled IT Support Technician to join our growing IT Services team. The successful candidate will assist in supporting client IT infrastructure, including servers, cloud systems, user devices, and network equipment.

This role offers an excellent opportunity for a young IT professional to gain practical experience in enterprise IT systems, cloud services, and managed IT support.

Key Responsibilities

The successful candidate will be responsible for:

IT Support & Troubleshooting

Provide technical support for desktops, laptops, printers, and software applications

Diagnose and resolve hardware and software issues

Install and configure operating systems and business applications

System Administration Support

Assist in managing Windows Server environments

Support Active Directory user and device management

Monitor system performance and assist with system updates

Microsoft 365 & Cloud Services

Support Microsoft 365 user account administration

Assist with email configuration and cloud storage access

Monitor cloud backup systems

Network & Infrastructure Support

Assist in configuring routers, switches, and wireless networks

Support installation and maintenance of network printers

Assist with network troubleshooting

Security & Maintenance

Monitor endpoint security systems (antivirus)

Assist with backup monitoring and system security checks

Conduct routine preventive maintenance

Minimum Qualifications

Applicants should have one of the following:

Diploma or Degree in:

Information Technology

Computer Science

Information Systems

OR

Relevant certifications such as:

CompTIA A+

CompTIA Network+

Microsoft Certifications (advantage)

Experience Requirements

1–3 years experience in IT support or system administration

Experience supporting users in a business environment

Knowledge of computer hardware and networking basics

Recent graduates with strong technical skills are encouraged to apply.

Technical Skills Required

Candidates should have working knowledge of:

Windows Operating Systems

Computer hardware troubleshooting

Basic networking (LAN/Wi-Fi)

Microsoft Office / Microsoft 365

Printer configuration and troubleshooting

Knowledge of Windows Server, Active Directory, and cloud platforms is an added advantage.

Personal Attributes

The ideal candidate should demonstrate:

Strong problem-solving skills

Good communication skills

Professional conduct when dealing with clients

Ability to work independently

Willingness to learn and grow

How to Apply

Interested candidates should submit:

Updated CV

Cover letter

to:

? admin@richkaysinnovations.com

Subject line:

Application – IT Support Technician

Application Deadline

Applications will be accepted until 05 June 2026

About Richkays Innovations & Services

Richkays Innovations & Services is a technology solutions company providing IT infrastructure, office equipment solutions, branding, and business support services.

Our mission is to deliver innovative and reliable solutions that help businesses operate efficiently and grow sustainably.