IT SUPPORT STAFF

Join Our Team: IT Support Jobs in Lusaka at Chrilan Technologies Ltd

Chrilan Technologies Ltd is actively seeking a motivated and dependable IT Support Staff member to join our growing team in Lusaka, Zambia. If you are looking for it support jobs in Lusaka that offer the opportunity to provide hands-on technical assistance and contribute to the seamless operation of IT systems, this role is an excellent fit.

About the Role – IT Support Jobs in Lusaka

As an IT Support Staff member, you will be the first point of contact for clients experiencing technical challenges. Your responsibilities will include assisting with software installation and configuration, troubleshooting hardware and network issues, and ensuring prompt, professional communication with clients. This full-time position requires a proactive approach to problem-solving and a commitment to maintaining high service standards.

Key Responsibilities

• Provide first-line technical support to clients via phone, email, and remote support tools.
• Assist with software setup, configuration, and troubleshooting to ensure smooth system operation.
• Diagnose and resolve hardware, network, internet, and software-related issues efficiently.
• Escalate complex technical problems to specialized teams when necessary.
• Maintain accurate records of support requests and resolutions for continuous improvement.
• Support system updates, resets, and deliver basic user training as required.
• Communicate clearly and professionally with clients to ensure satisfaction and timely issue resolution.

Minimum Qualifications and Skills

• Grade 12 Certificate.
• Diploma in an IT-related field.
• Basic understanding of computer hardware, software, networking, and troubleshooting techniques.
• Strong communication skills and the ability to work well under pressure.
• Customer-focused attitude with a willingness to learn and follow technical procedures carefully.
• Reliable, organized, and professional in all aspects of work.

Preferred Experience and Additional Skills

• Previous experience in IT support, software support, or helpdesk roles is an advantage.
• Familiarity with POS systems, accounting, or invoicing software.
• Experience using remote support tools to assist clients remotely.
• Basic knowledge of databases or APIs is a plus.

How to Apply for IT Support Jobs in Lusaka

Interested candidates are invited to submit their CV along with copies of relevant qualifications via email to info@chrilantech.com. Please use the subject line Application for IT Support Staff when applying.

The application deadline is 15 June 2026. Only shortlisted applicants will be contacted for further steps.

Additional Information