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IT Support Officer

Newrest Zambia Ltd Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Newrest Zambia Ltd

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerNewrest Zambia Ltd
  • LocationZambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Newrest Zambia Ltd
Location
Zambia
Posted
September 11, 2025
Job type
Full Time
Category
IT & Telecoms
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website Newrest Zambia Ltd

Job description

Employment Opportunity

Newrest Zambia Ltd, a company specializing in inflight catering, is looking for a young, energetic, and qualified person to fill the position of ICT Support Officer.

Job Purpose

The position will provide support and respond to requests from information system users for all matters relating to equipment and business applications in a logic of continuity of service.

Main activities

Prepares, installs, and troubleshoots office equipment (computers, printers, etc.)
Handles support requests and resolves incidents
Internal and external product support
Installs new infrastructure for internal and external clients
Provides 2nd line support and training on frequently asked questions
Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
Analysis of new system requirements and impact analysis.
Maintain code and document repositories to ensure integrity and traceability.
Maintain audit trail of tasks and work with resolutions and outcomes.
Assists in the implementation of other Newrest applications
Installs and configures computer hardware, software, systems, networks, printers, and scanners
Monitors and maintains computer systems and networks
Responds promptly to service issues and requests
Provides technical support across the company (this may be in person or over the phone)
Sets up accounts for new users

Minimum Qualifications, Experience, and Competencies

Diploma in Information Technology (IT)
Professional certification in IT would be an advantage
3 years experience in a similar field/position.
Ability to think through challenges logically.
A good knowledge of how software and operating systems work.
Installation and configuration of Mac and Windows operating systems
Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
Management of network devices (switchs) – CCNA would be appreciable
Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
Knowledge of the Office365 suite; OneDrive, SharePoint, Teams

APPLICATION PROCEDURE

Interested candidates who meet the above-stipulated qualifications should send their application letters, Curriculum vitae, three traceable referees, and photocopies of relevant certificates to:

Email: recruitmentnewrest@gmail.com

Applications should be received no later than 22nd September 2025

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