IT Intern

Job description

About Us

Exponent Technologies is a growing technology solutions company specializing in ICT infrastructure, networking, software systems, and technical support. We are looking for a passionate and motivated IT Intern to join our dynamic IT Department. This internship offers hands-on experience and exposure to real-world IT operations in a professional environment.

Responsibilities

The IT Intern will work under the supervision of senior IT staff and assist in the following areas:

Technical Support:

Provide first-level support to staff for hardware, software, and network issues.
Troubleshoot computers, printers, and other peripherals.
Assist in the installation and configuration of computer systems and applications.
Support the setup, monitoring, and maintenance of LAN/WAN connections.
Assist in managing user accounts, permissions, and access control.
Monitor network performance and report issues.
Engage in proactive customer service, ensuring information is accessible and responsive to client needs.
Help with hardware upgrades, repairs, and inventory updates
Support installation of licensed software and updates.
Document IT assets and system configurations.
Assist in implementing basic cybersecurity practices and system protection.
Help with antivirus updates, data backup, and safe data handling procedures.
Maintain records of IT support requests and resolutions.
Participate in preparing IT activity reports.
Required Skills & Qualifications
Currently pursuing or recently completed a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
Basic understanding of Computer hardware and operating systems (Windows, Linux), Networking fundamentals (IP, DNS, routers, switches, firewalls), Microsoft Office 365 / Google Workspace
Knowledge of basic troubleshooting techniques.
Good analytical and problem-solving skills.
Strong attention to detail and willingness to learn.
Excellent communication and teamwork abilities.
Added Advantage
Familiarity with PBX systems, CCTV setup, or server configuration.
Experience with Microsoft Active Directory or cloud services.
Basic knowledge of web technologies or scripting languages (HTML, Python, or PowerShell).
What We Offer
Practical experience in a professional IT environment.
Mentorship from experienced IT professionals.
Opportunity to work on live projects and system deployments.
A supportive and learning-driven culture.
Potential for full-time employment based on performance.
How To Apply

Send your CV and a brief cover letter explaining your interest in the internship to info@exponent.co.zm with the subject line: “Application for IT Intern – [Your Name]”

Deadline: 30/11/2025