IT Help Desk Technician

Job description

IT HELP DESK TECHNICIAN

Location: Lusaka, Zambia

HiPe Computer Systems Limited is an IT Supplies and Solutions provider located in Lusaka. We are looking for a IT Help Desk Technician to join our fast growing company. If you are a self-starter with problem-solving skills and you meet the requirements below, we are looking for you!

Job description

·       Technical Support – Diagnose and resolve software, hardware, and network issues for end-users.

·       User Assistance – Provide step-by-step guidance and training to users on new technologies and troubleshooting procedures.

·       Remote Support – Offer technical support over phone, email, remote desktop, or chat, effectively guiding users through problem-solving processes

·       Systems Maintenance – Perform daily and monthly maintenance on computer systems, including running diagnostics and performing basic repairs.

·       Documentation and Escalation – Document all customer interactions and escalate complex issues to higher-level IT personnel and partners (e.g. ISPs) when necessary.

·       Issue Resolution – Follow up with customers to ensure their issues are resolved to their satisfaction

·       Reporting – Record and report incidences, and prepare daily, weekly, monthly and quarterly reports

Personal Attributes

·       Self-starter, Punctual, Motivated and Smart

·       Customer Oriented, Friendly, Honest, and Reliable

·       Proficiency in troubleshooting hardware and software, familiarity with common operating systems (Windows, macOS, Linux), and a good understanding of computer systems and mobile devices

·       Excellent verbal and written communication skills, with ability to clearly explain technical issues and provide personized support to none technical users.

·       Strong customer orientation, patience, and the ability to maintain calm and positive demeanor when dealing with frustrated clients

·       Advanced problem-solving skills and the ability to diagnose issues accurately and efficiently

Qualifications

·       Full Grade 12 Certificate

·       Degree or Diploma in Computer Science, Information Technology or related (mandatory)

·       1 to 2 Years proven minimum work experience

·       Valid Drivers License added advantage

How to Apply

To apply please send a cover letter, your CV and any supporting materials to jobs@hipecomputers.com   with the subject “IT Help Desk Technician” by 17:00hrs on 4th October, 2025.

The cover letter must be addressed to The Director, HiPe Computer Systems Ltd, Number 8 Chifumbule Road, Woodlands, Lusaka.

Only shortlisted candidates will be contacted.