IT Business Intelligence Analyst

Job description

Job Description

The design, development and maintenance of the knowledge and information management and business intelligence architecture

 Drive business profitability in the context of cost management through Business Intelligence solutions
Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes.
Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence queries.
Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions
Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value added service to any information request to enhance business efficiencies.
Analyse derived information to create value added knowledge of the bank’s products, channels, service levels, trends, or customers.