International Programmes Support

Job description

Unicaf University is an independent, accredited university, offering high-quality internationally recognized qualifications, combining the best elements of online education.

Unicaf University in Zambia is growing and looking for applications from suitably qualified candidates for the position of International Programmes Support Officer.

Key Responsibilities

Programme Coordination

● Support the implementation and administration of international academic programmes and partnerships.

● Liaise with partner institutions, faculties, and administrative units to coordinate joint activities.

● Assist in developing and maintaining programme schedules, calendars, and documentation, ensuring accurate and efficient timetabling for international students in collaboration with programme coordinators.

● Serve as the primary contact point for international students, providing guidance on university procedures, programmes, orientation, and other administrative requirements.

● Provide pre-arrival student guides upon visa approval, which include information on programme requirements, study permits, visa regulations, medical certificates, and overall student life, ensuring students are well-prepared before arrival.

● Coordinate pre-arrival and orientation activities in collaboration with DOSA, including airport meet-and-greet, welcome briefings, orientation tours, and induction sessions.

● Maintain accurate records of student arrivals, departures, and updates.

● Ensure any special requirements (e.g., religious accommodations, dietary needs, or disability services) are communicated to the relevant units.

● Assist and advise incoming international students on visa and immigration matters, including applications, renewals, rules for working during studies, and related compliance requirements.

● Collect, verify, and coordinate all required visa documentation, ensuring records are accurately maintained in the UNISIS system, and refer complex cases to specialist staff as needed.

● Ensure that all activities under your responsibility comply with university policies and external regulations. This includes adhering to data protection requirements when handling student information, and following immigration compliance rules when advising students.

Requirements

● Diploma in Business Administration or any related field, a Bachelor degree in Business Administration. A diploma in Education will be an added advantage.

● Proven experience in academic administration or a similar role within higher education will be an added advantage.

● Familiarity with university governance structures, quality assurance processes, and academic record management will be an added advantage.

● Further training or certification in administration, customer service, or education support is an advantage, but not required.

● The ideal candidate will have experience in student support or administrative services, strong communication and organisational skills, and a service-oriented approach to assisting students throughout their academic journey.

Method of Application

Candidates should submit by email an application letter, Curriculum Vitae (CV) with names and contact details of three traceable referees, certified copies of their academic qualifications verified by ZAQA, and relevant professional certifications to: acad-vacancies@zambia.unicaf.org