International Customer Service Representative

International Customer Service Representative (with Performance-Based Commission)

*** See how to apply below ***

MN8 Digital are looking for confident and friendly Customer Service Representatives to join our international team. This is a customer service role with additional earning potential, rewarding those who communicate well, stay proactive, and deliver consistent quality — not something you see often in standard CS positions.

You’ll be speaking with UK-based customers, handling enquiries, providing information, and representing MN8 Digital with professionalism and clarity.

Main Responsibilities

Manage outbound and inbound calls with UK customers using a clear, confident, polite, professional tone.
Provide accurate information about our services and follow up on enquiries promptly.
Record call notes, outcomes, and actions with accuracy.
Work closely with the wider team to maintain strong service standards.
Hit achievable daily and weekly goals around call volume, follow-ups, and customer satisfaction.

What We’re Looking For

Excellent spoken English — clear, confident, and comfortable for UK customers to understand.
Friendly communication style with strong listening skills.
Experience in customer service, call centres, or telesales is beneficial but not essential.
A reliable internet connection and a quiet environment for calls.
Someone accountable, consistent, and comfortable working independently.

What You’ll Get

Stable work with an established digital company.
Full onboarding, call scripts, training, and ongoing support.
Performance-linked earning structure that rewards quality and consistency.
Real opportunities to progress into senior support or account-focused roles.

This is a customer service role with earning potential usually only found in sales roles — ideal for someone who takes pride in doing the job well.

🌍 Location: Corner of Tito and, Church Rd, Lusaka, Zambia

🕓 Type: Full-time

💼 Compensation: Competitive base + performance-based earnings

If you can speak confidently with UK customers and deliver a professional, positive experience on every call, we’d like to hear from you.

👉 To apply:

Send your CV and a short 60 second voice note explaining why you’re a good fit for the role to careers@mn8digital.com