Infrastructure Operations Manager

JOB ADVERT DEPARTMENT: IT
POSITION: Infrastructure Operations Manager

LOCATION: Lusaka, Head Office

JOB PURPOSE
The Infrastructure Operations Manager will be responsible for leading, planning, implementation, and maintenance of robust IT infrastructure to support business operations. The role ensures the availability, security, and performance of all IT systems, including networks, and cloud services, while aligning with regulatory requirements and business goals

REPORTING LINE
Reports to: Chief Information Officer

KEY RESPONSIBILITIES

1.   System maintenance and monitoring:

Ensure that all IT infrastructure components, including enterprise networks, servers, and storage systems, are operating efficiently. This includes regular monitoring, performance tuning, and implementing necessary updates or patches

2.    Strategic infrastructure planning

Develop and implement IT infrastructure strategies in line with business objectives/requirements
Plan for scalability, integrate new technologies and ensure long term infrastructure sustainability.

3.    Cybersecurity

Implement and manage cybersecurity protocols to protect the organization’s IT environment from threats.

4.   Business Continuity and Disaster recovery planning

Develop and maintain disaster recovery and business continuity plans.
Regularly test systems and protocols to ensure preparedness.

5.    Vendor and Asset Administration

Collaborate with external vendors and manage IT asset lifecycle, including procurement, licensing, and inventory.

6.    Continuous Improvement Events and Activities

Actively participate in departmental and organizational continuous improvement activities
Drive innovation and efficiency through process enhancement.

7.    Budgeting

Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities.
Optimize resource allocation to maximize service delivery.

8.    Service Desk Oversight

Implement ITIL-based service management practices, including incident,     problem, and change management. Track and report on service desk KPIs and user satisfaction metrics

QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in Computer Science, Information Technology or related discipline
Certifications in CCNA, ITIL, Microsoft Certified: Azure Administrator Associate or other relevant certification
A Minimum of 5 years’ experience in infrastructure management or a similar role

KEY COMPETENCIES

Results driven with a proactive work ethic
Excellent analytical and problem-solving abilities
Team leader and Reliable
Honesty and Integrity

APPLICATION DETAILS
Interested candidates should submit their application letter and curriculum vitae to jobs@aflife.co.zm by 7th August 2025.

Aflife Holdings Zambia Limited is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, sexual orientation, disability, or ethnic origin.

Please note that only shortlisted candidates will be contacted.