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Infrastructure & Channels Officer

FINCA Zambia Lusaka

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: FINCA Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFINCA Zambia
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
FINCA Zambia
Location
Lusaka
Posted
June 22, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website FINCA Zambia

Job description

Infrastructure & Channels Officer is responsible for ensuring that all technical systems and service channels are stable, secure, efficient and capable of delivering a smooth customer experience to FINCA customers.

Core Responsibilities

Infrastructure Management

•      Maintain IT systems, networks, servers and hardware

•       Ensure system uptime, reliability, and performance.

•      Monitor infrastructure capacity and plan upgrades

•      Implement cybersecurity controls and data protection measures.

•      Coordinate with vendors and service providers.

Channels Management

            Ensure availability and smooth functioning of all channels.

•      Monitor usage, performance and customer experience.

•      Support rollout of new digital services.

•      Troubleshoot channels – related issues

•      Optimize integration between systems and channels.

System Integration

•      Ensure backend systems connect seamlessly to customer-facing channels.

•      Work with developers and engineers on APIs and system interfaces.

•      Support digital transformation initiatives.

Operations & Support

•      Provide technical support for outages or incidents.

•      Manage service level agreements (SLAs)

•      Maintain documentation and operational procedures

Security & Compliance

•      Enforce IT policies and security standards

•      Support audits and regulatory requirements

•      Monitor risks across digital channels and infrastructure.

Key Skills Required

•      Networking (LAN/WAN, cloud, firewalls)

•      Systems administration (Windows/Linux servers)

•      Digital banking or telecom platforms knowledge

•      Troubleshooting and incident management

•      Cybersecurity basics

•      Project Management

Qualifications

•      Bachelor’s degree in computer science, Information Systems, Electronics or related field.

•      3–5 years’ experience in IT Infrastructure, Systems Administration, Network Administration or Digital Banking Support.

•      Experience in Banking or Financial Services will be an added advantage.

•      CCNA, Microsoft, Linux, ITIL or equivalent certifications will be an added advantage

If you meet the required criteria and wish to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Friday 26 June 2026.

FINCA, an equal opportunity Employer!!

🔔

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