Information Technology Officer

Job Title: IT Officer

Department: IT & Information Security
Location: Lusaka
Reports To: Head – IT & Information Security (Currently handled by Head – HR)

Job Purpose:
The IT Officer will provide technical support, assist in maintaining IT infrastructure, and ensure compliance with ISO 27001 information security standards. The role involves troubleshooting IT issues, supporting end-users, and contributing to the firm’s information security framework to protect sensitive client and company data.

Key Responsibilities:
IT Support & Infrastructure Management:

Provide first-line technical support for hardware, software, and network issues.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and servers.
Assist in managing user accounts, email configurations, and access control in accordance with IT
policies.
Monitor system performance and ensure IT infrastructure operates efficiently.
Information Security & ISO 27001 Compliance:
Assist in implementing and maintaining ISO 27001 controls and policies.
Support periodic security audits and risk assessments to identify vulnerabilities.
Ensure secure handling of company and client data in line with data protection policies.
Educate users on cybersecurity best practices, including phishing prevention and password
management.

Network & Systems Administration:

Assist in maintaining local area networks (LAN), firewalls, and VPNs.
Support regular system updates, patches, and software deployments.
Help maintain backups and disaster recovery plans to ensure business continuity.

General IT Administration:

Maintain IT asset inventory and ensure proper documentation of IT resources.
Collaborate with vendors and service providers for IT support and procurement.
Assist in IT policy documentation and enforcement within the organization.

Qualifications & Experience:

Bachelor’s degree or diploma in IT, Computer Science, or a related field.
1-2 years of experience in IT support, system administration, or cybersecurity.
Basic knowledge of information security principles, preferably with exposure to ISO 27001.
Experience with Windows and Linux operating systems, Microsoft 365, and networking
fundamentals.
Understanding of cybersecurity tools such as antivirus, firewalls, and endpoint protection
solutions is a plus.

Skills & Competencies:

Strong troubleshooting and problem-solving skills.
Good understanding of IT security best practices.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to maintaining IT security.

e-mail your application letter with your CV to: memrecruitment2@gmail.com