Implementation Specialist

Under the supervision of the supervision of the Implementation Senior Specialist the following are among the Job Key Responsibilities: –

• Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products

· Manage turnover of product/service sales and support staff upon successful implementation of product/service

· Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)

· Offer post implementation technical support of products/services

· Working in collaboration with internal and external staff in the implementation of electronic product/service projects

· Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support

· Monitoring and measuring implemented products/services uptake, utilization, performance and revenue

· To organize and analyze audit data and summarize audit findings for review.

· Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking

· Convert complex business processes into understandable and easy-to-manage processes and decision points

· Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies

· Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Business, Information Technology or banking qualification preferable

· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects

· At least five 5 years of experience in banking/commercial experience

· Good knowledge of banking systems and processes used by the bank and customers

· Familiarity with international best practices and global trends in the cash management sector

· Technical knowledge in business finance tools, products and methodologies an added advantage

· Knowledge of legal and regulatory issues typical for country banking systems.

· Ability to understand main aspects of a financial institution’s operations an added advantage

· Strong knowledge of Bank products and channels an added advantage

JOB CORE COMPETENCIES

· Communication and presentation skills.

· Analytical skills

· Research skills

· Decision Making and Problem Solving

· Drive for results

· Customer service orientation

· Attention to detail

· Teamwork