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ICT Support

ZedSMS Technology Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: ZedSMS Technology

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerZedSMS Technology
  • LocationLusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
ZedSMS Technology
Location
Lusaka, Zambia
Posted
July 20, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website ZedSMS Technology

Job description

Technical Support

  • Provide first-line technical support for ALIS-related issues and user queries.
  • Log, track, and manage client support tickets through to resolution.
  • Troubleshoot and diagnose reported problems, escalating to developers where necessary.
  • Monitor system usage patterns and report recurring issues to the development team.

Client Training

  • Schedule and conduct training sessions with clients on new ALIS features as they are released.
  • Plan and deliver retraining sessions on existing features to reinforce correct usage.
  • Prepare and maintain training materials, user guides, and reference documentation.
  • Record training attendance and assess client comprehension after each session.

Client Engagement

  • Hold regular scheduled meetings with assigned clients to review system usage and identify challenges.
  • Document client-raised issues, feedback, and improvement suggestions.
  • Provide clients with updates on outstanding issues, pending developments, and system changes.
  • Maintain a log of client interactions and action items.

Information Relay

  • Relay detailed and accurate client feedback to the development team.
  • Track the status of reported issues and communicate progress back to clients.
  • Notify clients in advance of scheduled maintenance, system updates, and new feature deployments.
  • Ensure all client communications are documented and traceable.

Business Requirements & Analysis

  • Elicit business requirements from clients during meetings and support interactions.
  • Document requirements in a structured format for review by the development team.
  • Assist in prioritising client requests in consultation with the Product Manager.
  • Participate in user acceptance testing to verify that delivered solutions meet client needs.

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