ICT Support Officers x2

Job description

PURPOSE OF THE ROLE:

The ICT Support Officers will be based at Mary Begg Health Services Kansanshi Mine Hospital (KMH) in Solwezi and Trident Town Clinic (TTC) in Kalumbila respectively to provide support with regards to ICT requirements and manage ICT communication, medical and other equipment.

KEY DUTIES:

General IT Support, troubleshooting and supporting staff with hardware and software inquiries; working together with the Mary Begg team to
deliver a professional high-quality service level to end users
Assist in training and support of users of technology and systems
Identify and recommend new initiatives to enhance and improve company systems
Conduct safety checks on computer equipment.
Providing technical support across the company (this may be in person or over the phone)
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Installations of software on user terminals, troubleshoot system and network problems, diagnosing and solving hardware or software faults
Provide weekly status reports of all hardware at sites. This will include faults reported, diagnosis of fault and actions taken to resolve the fault
Maintain ICT asset register at sites
Installing and configuring computer hardware, software, systems, networks, printers and scanners.

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE

Grade 12 Certificate with a Merit in Math & English
Degree/Diploma in Information Technology or Computer Science or related field
At least 2 years experience in a user support role
Resolve hardware, software and networking issues
Knowledge of Networking,
Experience with Google for business