ICT Officer

Job description

Key Responsibilities & Critical Success Measures

Provide technical support for various operating systems, including Windows Server 2019 and 22, Windows 10, and 11, and Linux Ubuntu.
Manage computer networks, including wireless connectivity, cable management, switching, and routing.
Support end-users by utilizing the organization’s ticket management tools.
Perform regular enterprise backup and recovery procedures, as well as monitor system performance.
Administrates users’ Microsoft Office 365 packages, including SharePoint and OneDrive for Business.
Support and administer the business’s core  softwares, such as Aqua Manager, Sage 200, Fish counting  software, and weather information protocols.
Support software implementation, configuration, and testing.
Document all system and network incidents through RCAs (root cause analyses) and PCAs (preventative corrective actions).
Troubleshoot and resolve computer hardware problems.
Analyze and communicate data and metrics to support business decisions and measure the impact of workforce investments on business performance.
Demonstrate an understanding of the organization’s wider political and economic environment, and focus on effective service delivery, resource management, and key performance indicators.

Qualifications

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Online skill certifications
Time management tools

Job Summary

The ICT officer provides help desk and systems support. He/she focuses on troubleshooting network, server and database problems in addition to resolving end user requests and incidents.Post jobs free

He/she is a driven team member, resourceful and strives for continuous improvement at all levels.

Knowledge, Skills And Experience

1+ years of experience in ICT support
Advanced Diploma / bachelor’s degree
Driving license holder, Professional certification (s) such as CCNA, CompTiA+, CISCO, etc. are a plus
Experience supporting Microsoft Office 365 packages
Experience of producing analytical reports
Proven experience in network configuration, administration and maintenance
Proven experience in applications support and enhancement
Practical knowledge of ITIL v3 processes including Incident, problem and change management
Hands-on desktop support experience
People management experience

Must have skills

Excellent interpersonal skills with the ability to communicate and build relationships with a wide range of internal and external  contacts to inspire trust and confidence.
Good judgement and decision making skills with a pragmatic and creative yet analytical approach to problem solving
Highly organised with the ability to execute multiple competing priorities under pressure
Ability to build trust and show integrity by being genuine, talking straight and being accountable
Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
Resilience and the ability to work effectively under pressure.
Flexible and adaptable with the ability to work within a changing environment and respond to different demands with a sense of urgency.
Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do, with the ability to deliver an exceptional customer service.
Demonstrated passion to work in a high achievement, outcome driven team/organisation