My cover letter finally highlights my strengths instead of just listing my duties.
I.T Service Desk Lead
Precision Recruitment Lusaka
Employer and vacancy source: Precision Recruitment
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerPrecision Recruitment
- LocationLusaka
- Employer websitezambiajobalerts.com
- Application methodExternal application link
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Precision Recruitment
- Location
- Lusaka
- Posted
- September 14, 2026
- Job type
- Full Time
- Category
- Other
- Application method
- External application link
Job description
Job Description:
Job Title: IT Service Desk Lead
Qualifications: Full Grade 12 school certificate, bachelors degree in information technology, Computer Science or equivalent with a minimum of 3 years in a senior helpdesk or technical role. Must be a paid up member of ICTAZ.
Responsibilities: To lead and oversee the IT Service Desk team to ensure efficient, customer-focused delivery of technical support services. Supervise daily operations, manage ticket queues, and act as the escalation point for complex issues. Provide mentorship, performance oversight, and continuous development for team members while promoting best practices and process improvements. Collaborate with other IT functions and external vendors to resolve issues, maintain service quality, and ensure compliance with defined SLAs.
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