Human Resource Officer

Job description

About Mary Begg Health Services (MBHS):
At MBHS, we pride ourselves on delivering high-quality healthcare with compassion, professionalism, and integrity. Our team is made up of dynamic individuals who are passionate about making a positive difference in the lives of our patients, clients, and community.

Position Summary:
We are seeking a proactive, professional, and detail-oriented Human Resource Officer to join our HR team. This role will support the day-to-day operations of the HR department and serve as the primary point of contact for all HR-related matters at assigned MBHS clinics.

As the HR Officer, you will play a vital role in supporting staff and management, ensuring adherence to labor laws, company policies, and fostering a culture of professionalism, confidentiality, and continuous improvement.

Requirements:

Bachelor’s Degree in Human Resource Management, Business Administration, or a related social science.
Registered member of the Zambian Institute of Human Resource Management (ZIHRM) with a valid practicing license.
3–4 years of proven experience in a similar role.
Previous HR experience in a hospital or healthcare setting will be an added advantage.
Strong knowledge of Zambian labour laws and HR best practices.
Excellent communication, interpersonal, and problem-solving skills.
High level of confidentiality, professionalism, and attention to detail.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Sheets.
Ability to maintain high levels of confidentiality and handle sensitive information with discretion.

Key Responsibilities:

Serve as the on-site point of contact for all human resource matters.
Provide guidance and Human Resource advisory services to staff and management on HR policies, disciplinary matters, and employee relations.
Draft and administer employment contracts and offer letters.
Maintain accurate and up-to-date employee records and HR databases.
Support the recruitment, onboarding, and induction processes.
Monitor staff appraisals, absenteeism, and leave schedules.
Assist in compiling HR reports, maintaining benefit programs, and managing staff files.
Liaise with the Senior HR Officer on disciplinary issues, staff terminations, and performance matters.
Provide accurate payroll data and ensure compliance with employment laws.
Uphold the confidentiality and integrity of all HR information and processes.
Provide excellent customer service to all MBHS staff and clients.

Why Join MBHS?

Work in a values-driven, patient-centered healthcare organization.
Contribute to the wellbeing and growth of our healthcare teams.
Be part of a supportive and collaborative work environment.
Opportunities for learning and professional development.