Human Resource and Administration Manager

JOB OPPORTUNITIES

The Zambia Institute of Chartered Accountants (ZICA) is a self-regulated membership body, established under the Accountants Act of 1982 and as amended in the Accountants Act of 2008 has the primary mandate of regulating and promoting the accountancy profession in Zambia.

The Vision of ZICA is “A reputable leader in developing finance and business professionals”.

Discover more
Business & Productivity Software
Vehicles
Management
Communications
Education
Medical Facilities & Services
Heavy Machinery

Its Mission is “ZICA will protect public interest through the regulation of the accountancy profession to the satisfaction of stakeholders”.

The Core Values of the Institute are:
“Integrity, Professionalism, Customer Centric, Accountability, Excellence, Innovation”.

The Institute would like to recruit outstanding, result oriented and self-motivated, versatile and a professional individual of high personal integrity with appropriate academic and professional qualifications and experience in the following positions.

HUMAN RESOURCE AND ADMINISTRATION MANAGER (ZICA03)
PURPOSE OF THE JOB

To develop and implement HR strategies and initiatives aligned with the overall business strategy by overseeing the management of human resources services, policies, and programs, ensuring compliance with ZICA’s objectives, labour laws, and regulations. This position also manages administrative functions to ensure a well-organized and efficient workplace.

REPORTING STRUCTURE

The Human Resource and Administration Manager shall report to the Chief
Executive Officer.

DIRECT REPORTS

Human Resource and Administration Officer

KEY RESPONSIBILITIES
Human Resource Strategy Development

• Developing and implementing HR strategies, policies, and practices that support the strategic goals of ZICA.
• Ensuring alignment of the HR strategy with the organizational mission, vision, and values.

Recruitment and Selection

• Overseeing the recruitment process, including workforce planning, job descriptions, advertising, selection, and onboarding.
• Ensuring that the recruitment and selection processes are transparent, equitable, and in line with best practices.

Performance Management

• Designing, implementing, and managing the performance management system, ensuring alignment with organizational goals.
• Guiding and supports Performance Management System through appraisals.

Employee Relations and Welfare

• Supporting development and implementation of employee relations policies and practices that foster a positive and productive work environment.
• Addressing employee grievances, conflicts, and disciplinary issues in accordance with labour laws and internal policies.

Training and Development

• Managing the implementation of Training and Development.

Compensation and Benefits Management

• Overseeing the development and management of competitive compensation and benefits programs.
• Ensuring that the compensation structure is aligned with industry standards and organizational objectives.
• Ensuring compliance with all labour laws, employment regulations, and ZICA’s internal policies.
• Managing statutory reporting requirements related to HR functions.

Administration Management

• Ensuring compliance with all labour laws, employment regulations, and ZICA’s internal policies.
• Manages statutory reporting requirements related to HR functions.

HR Information Systems Management

• Overseeing the management and optimization of HR information systems (HRIS) to ensure accurate and timely HR data management.
• Utilizing HR data analytics for informed decision-making.Business & Productivity Software

Supervisory

Overall Supervision of all HR and Administration Staff in liaison with their immediate Supervisors.

QUALIFICATIONS AND OTHER SKILLS

• Grade 12 School Certificate or its equivalent with five (5) O level credits or better including English and Mathematics.
• Bachelor’s degree in human resource management, Business Administration, Public Administration.
• Master’s degree in human resource management, Business Administration, Public Administration, or a related field is an added advantage.
• Minimum of 7 years of experience in Human Resource Management, with at least 4 years in managerial role.
• Must be a Full Member of Zambia Institute of Human Resource Management.

Key Competences

• Ability to provide visionary leadership and drive strategic HR initiatives that align with organizational goals.
• Deep knowledge of HR functions, including talent acquisition, performance
management, compensation and benefits, employee relations, and compliance with labour laws.
• Strong verbal and written communication skills.
• Excellent analytical and critical thinking skills.
• Skilled in managing and resolving workplace conflicts.
• Ability to lead and manage organizational change initiatives.
• Strong negotiation skills.
• Ability to influence key stakeholders and drive consensus.
• Strong organizational skills.
• High level of professional ethics, integrity, and confidentiality.
• Ability to adapt to changing organizational needs.
• Keen attention to detail.
• Ability to build and lead high-performing teams.

If you are interested and meet the stated requirements, you may send a motivation letter accompanied by a detailed Curriculum Vitae (CV), copies of academic and professional qualifications electronically to:

The Chief Executive Officer
Zambia Institute of Chartered Accountants,
Accountants Park, Thabo Mbeki Road,
P O Box 32005,
LUSAKA

Using the email address below:
Email: careers@zica.co.zm

The closing date for receiving applications 12th January 2026 at 17:00 hrs.

NOTE:

Applications with copies of Academic, Professional Certificates and updated CV
should be sent as one PDF document.

All applications should be sent using the indicated email address below. No
hand delivered hard copies will be accepted.