HR Officer Learning & Development

Job description

Purpose of the role:

To design, implement, and evaluate learning and development initiatives that enhance employee capabilities, align with strategic business goals, and support Hitachi’s transformation agenda. The role ensures that training programs are aligned with the Balanced Scorecard dimensions: Financial, customer, Internal process, and Learning & Growth.

Reports to: Manager- Learning & Development

Branch: Lusaka

Contract Duration: Two (2) Years

Key Duties and Responsibilities:

General responsibilities will include Training planning, organizing and delivery; Performance management Appraisals; Talent Identification & acquisition, Staff Development and LMS administration.

Learning & Growth Perspective

Conduct training needs analysis using performance data and strategic priorities.
Develop and deliver learning programs (e-learning, workshop, coaching)
Facilitate onboarding, leadership development, and succession planning.
 Promote a culture of continuous learning and innovation.
Track and report on learning KPIs (e.g., training hours, completion rates)

Internal Process Perspective

Collaborate with department heads to align training with operational goals.
Implement competency frameworks and career development pathways.
 Support performance management systems with SMART goal setting.
Ensure compliance with mandatory training and regulatory standards.
 Maintain accurate training records and documentation.

Customer Perspective

Enhance employee engagement through development opportunities.
Gather feedback from internal stakeholders to improve training effectiveness.
Support initiatives that improve service delivery and customer satisfaction.
Align training outcomes with customer-centric behaviours and values.

Finance Perspective

Manage training budgets and ensure cost-effective delivery.
Evaluate R0I of learning initiatives and recommend improvements.
Optimize resource allocation for high-impact development programs

Organizational Culture & Values

Promote and exemplify the company’s philosophy, values, principles, and behaviors across the business.
Consistently uphold organizational values in all activities and interactions.

Qualifications & Experience

Must have a full Grade 12 Certificate.
Bachelor’s Degree in Human Resource, Education, Organizational Development, or related field
Minimum of three (3) years’ experience in L&D or HR roles.
Experience in HRIS, preferably Sage 300 People.
Strong knowledge of adult learning principles and instructional design.
Proficiency in learning technologies (LMS, e-learning tools)
Experience with Balanced scorecard or strategic HR frameworks is an advantage.
All Qualifications must be validated by Zambia Qualifications Authority (ZAQA).

Job-Specific Competencies

Strategic thinking and alignment to business goals.
Strong facilitation and presentation skills.
Analytical mindset for evaluating training effectiveness.
Excellent interpersonal and stakeholder management skills
 Project management and organizational skills.

If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to recruitment-hcmz@hcmaf.com, or send your application to:

The Senior Manager – Human Capital and Administration

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applications is Monday 13th October 2025.All Applicants should inform their Supervisors/HODs of their intention to apply. Only shortlisted candidates will be contacted.