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Hotel Manager –Operations & Marketing
ATISO AUTOMOTIVE PAINT AFRICA LIMITED Lusaka
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Employer and vacancy source: ATISO AUTOMOTIVE PAINT AFRICA LIMITED
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerATISO AUTOMOTIVE PAINT AFRICA LIMITED
- LocationLusaka
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- ATISO AUTOMOTIVE PAINT AFRICA LIMITED
- Location
- Lusaka
- Posted
- May 5, 2026
- Job type
- Full Time
- Category
- Marketing & Public Relations
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website ATISO AUTOMOTIVE PAINT AFRICA LIMITED
Job description
Kyalami Boutique Hotel Ltd
A newly operational boutique hotel with small, stylish, and intimate lodging properties that offers a highly personalized and unique guest experience. Located in a prime business area of Lusaka, Zambia, with over 30 rooms, a restaurant and a bar. Kyalami Boutique Hotel brings a more private, cozy, and exclusive feel with a strong theme and culturally inspired hospitality. Our staff tends to provide tailored experiences, remembering guest preferences and offering customized recommendations.
Position: Hotel Manager – Operations & Marketing
1. Job Purpose
To manage and elevate the day-to-day operations and brand presence of a boutique hotel by delivering highly personalized guest experiences, maintaining exceptional service standards, and executing targeted marketing strategies that reflect the hotel’s unique identity.
2. Key Responsibilities
A. Operations Management
- Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and security.
- Ensure high standards of guest service and satisfaction.
- Monitor and improve operational efficiency and cost control.
- Implement and enforce standard operating procedures (SOPs).
- Ensure compliance with health, safety, and legal regulations.
- Handle guest complaints and resolve issues promptly.
B. Financial Management
- Monitor revenue streams and control operational costs.
- Optimize pricing strategies and occupancy rates.
C. Marketing & Sales
- Develop and implement marketing strategies to increase occupancy and revenue.
- Manage online presence (website, social media, OTAs like Booking.com, Expedia).
- Plan promotional campaigns, packages, and seasonal offers.
- Build partnerships with travel agents, corporates, and event organizers.
- Monitor market trends and competitor activities.
D. Customer Experience
- Maintain high guest satisfaction scores and reviews.
- Ensure personalized guest experiences.
- Monitor feedback on platforms like TripAdvisor and Google Reviews.
- Develop loyalty programs and repeat guest initiatives.
Required Qualifications & Experience
- Degree/Diploma in Hospitality Management, Business Administration, or related field.
- Minimum 5 years of experience in hotel management.
- Proven experience in both operations and marketing.
- Excellent leadership and communication abilities.
Core Competencies
- Leadership and team management
- Strategic thinking
- Customer focus
- Problem-solving
- Digital marketing skills
Reporting Structure
- Reports to: General Manager
- Supervises: Department Heads (Front Office, Housekeeping, F&B, Maintenance, Sales & Marketing)