Head Information Technology And Service Delivery

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Employment Opportunity

Digital Shared Services Limited T/A Digital Paygo is inviting applications from suitably qualified and experienced individuals for the position of Head Information Technology and Service Delivery.\1. JOB PURPOSE

The Head Information Technology and Service Delivery reports to the Chief Executive Ocer and is responsible for planning, developing, and implementing an information technology (IT) strategy that meets the DSSL’s business needs, delivers optimal return on investment, deliver reliable, secure, and scalable

technology solutions that support Digital PayGo’s fast-growing digital financial services environment.

2. KEY RESPONSIBILITIES

The responsibilities for the role include:
a) Developing and implementing an IT strategy aligned with business and regulatory requirements.
b) Overseeing IT service delivery across infrastructure, applications, security, and support.
c) Leading technology innovation and adoption across the organization.
d) Building, mentoring, and managing a high-performing IT and development team.
e) Managing IT vendors, technology partners, and service providers.
f) Ensuring robust IT governance, risk management, cybersecurity, and business continuity.

3. QUALIFICATIONS & EXPERIENCE

a) Bachelor’s degree in Computer Science, Information Technology, or related field (A Masters degree in any of these fields is an added advantage).
b) 5–10 years’ experience managing IT operations in a fast-paced environment.
c) Strong background in Full Stack Development and experience leading development teams.
d) Experience in fintech, banking, payments, or digital financial services.

4. ESSENTIAL SKILL SETS AND COMPETENCIES

a) Good understanding of React, React Native, Next.js, Android, iOS, Java, Python.
b) Knowledge of HTML, CSS, JavaScript, modern web technologies, and architectural principles.
c) Experience with MySQL, MongoDB, and other databases.
d) Familiarity with Git, GitHub, DevOps, Agile methodologies, and SDLC best practices.
e) Strong understanding of cloud computing, cybersecurity, and data protection.
f) Knowledge of AI, Machine Learning, and Python is an added advantage.
g) Strategic thinker with strong analytical and problem-solving skills.
h) Excellent leadership, communication, and stakeholder management abilities.
i) Customer-focused, collaborative, and adaptable.
j) High level of accountability, independence, and self-motivation.
k) Growth mindset with openness to feedback and continuous learning.

5. APPLYING FOR THE ROLE

If you are interested in this role and meet the qualifications set out in 3 and 4 above, please submit your application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line by email to HR@digitalpaygo.com no later than Friday, 20th February, 2026. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Successful applicants will be required to submit a ZAQA verification certificate for their qualifications before being oered the role. Applications sent without these attachments WILL NOT be considered.

Seniority Level

Senior Management Fixed-Term, Full-time

Employment Type & Location

Lusaka, Zambia

Industry
Fintech