Guest Service Manager

Job description

Great East Rd, Lusaka, Zambia
Full-time
Hotel Name: Radisson Blu Lusaka
Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Blu Hotel Lusaka to Make Every Moment Matter! where our guests can relax and enjoy the experience!Post a Job

We are currently seeking a Guest Service Manager to join our vibrant team.  At Radisson Blu Hotel Lusaka, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

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As the Guest Service Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Guest Service Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
You will exude patience, empathy and have the personality to host the show
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
Qualifications
Diploma in Hospitality Management
Minimum 3 Years Experience as a Front Office Supervisor in a Hotel
Working Knowledge of Opera and other Hotel Systems
Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Ability to supervise and work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Additional Information

Why Join Radisson Hotel Group?

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Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits – like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.