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Job alert
Ground Operations Supervisor
DHL Lusaka
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Employer and vacancy source: DHL
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerDHL
- LocationLusaka
- Employer websitezambiajobalerts.com
- Application methodExternal application link
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- DHL
- Location
- Lusaka
- Posted
- August 5, 2026
- Job type
- Full Time
- Category
- Other
- Application method
- External application link
Website DHL
Job description
Role Context
Responsible to supervise the Operations SVC shifts to ensure that the inbound or outbound material is delivered or collected and processed according to network standards. Also ensure that the GIMS and Global SOP procedures are followed consistently
Key Responsibilities
Responsible road operations from the stations to gateway and vice versa
Ensure that all schedules are adhered to in accordance with network and station requirements and continuously monitored
Ensure that NMIV is updated within 15 minutes on arrival or departure
To develop contingency plans for existing and future routes to ensure that in case of emergency a minimum level of service can be provided
Ensure key risks are identified, communicated, understood, evaluated, prioritises and acted upon
Ensure that any risks are communicated to management and security
This process must be ongoing, thorough and highly visible to key stakeholders
Deliver outstanding leadership and motivation through:
Appraisals
One on One’s
Coaching
Manage inbound and outbound, domestic and international sorting and bagging, ensuring these processes are executed safely, timely, accurately and in conformance with civil aviation, safety, airport and internal DHL security regulations
Ensure that no prohibited or restricted goods are presented for transport without prior arrangement and authorisation
Ensure that checks are done when the couriers return to confirm that all collections were made by using appropriate Debrief program/system
Ensure that handling unit ID and checkpoint information is created / captured accurately and timely, and is made available to the network
Ensure that all inbound shipments are scanned according to the checkpoint business reference guide and processed accurately and timeously
Minimum Requirements
Experience Required
Proven track record of managing risk
Proven track record of driving performance through performance management frameworks
Proven track record of serving internal and external customers & managing teams
Excellent Written & Verbal Communication skills
Operational Knowledge of Operations Scorecard and Global SOP
Good working knowledge of OHASA & Global SOP
Education
Bachelor’s Degree/Diploma In a related field
Good knowledge of DHL Operations systems
Valid driver’s license (Class C) – 2 years of driving experience
Excellent Written & Verbal Communication skills
3 to 2 years in a similar role
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To apply for this job please visit careers.dhl.com.