Graduate Trainee Executive assistant

Graduate Trainee Executive Assistant Opportunity at MTN Mobile Money Zambia

MTN Mobile Money Zambia is excited to announce a career opening for graduate trainee executive assistant jobs in Lusaka. We are a purpose-driven, value-led organization committed to creating a supportive and inspiring workplace where every member of our Y’ello Family thrives. If you are passionate about administrative excellence and eager to contribute to a dynamic fintech environment, this full-time role based in Lusaka offers a unique opportunity to grow your career.

About MTN Mobile Money Zambia

At MTN Mobile Money Zambia, we prioritize understanding the needs and aspirations of our people to deliver exceptional workplace experiences. Our core values are embedded in everything we do, guiding us to act with integrity, care, and inclusion. We foster a culture that encourages creativity, productivity, and meaningful impact, ensuring our employees can be their authentic selves while driving innovation and results.

Joining MTN Mobile Money means becoming part of a team dedicated to collaboration, respect, and continuous improvement. We look forward to partnering with you on a rewarding career journey.

Role Overview: Graduate Trainee Executive Assistant

This role provides high-level administrative, coordination, and executive support to the Executive Members within our fintech business. The Graduate Trainee Executive Assistant will manage executive activities, facilitate seamless communication, and support the execution of strategic and operational priorities. You will work closely with all Executives to enhance productivity and uphold governance standards.

Key Responsibilities for Graduate Trainee Executive Assistant Jobs in Lusaka

• Manage executive calendars with 100% accuracy and timeliness.
• Coordinate travel arrangements ensuring zero disruptions to itineraries.
• Maintain filing and documentation with ≥ 99% accuracy and error-free standards.
• Ensure continuous availability of office supplies, communication tools, and systems.
• Achieve a satisfaction rating of ≥ 90% from Executive Members.
• Complete all administrative tasks within agreed turnaround times.
• Maintain strict confidentiality and adhere to governance protocols at all times.
• Implement at least two administrative process improvements each quarter.
• Coordinate executive communications and engagements across multiple business units.
• Collaborate effectively with HR, Finance, Strategy, Corporate Affairs, and Administration teams.
• Prepare accurate documents, briefs, and packs for Executive meetings, including ExCo and Board engagements.
• Support delivery of Executive-driven projects and priority initiatives.
• Interface with internal business units, Group teams, external partners, and high-level stakeholders.
• Develop and enhance administrative systems and processes to improve efficiency.
• Manage confidential communications and escalate critical issues requiring Executive attention.
• Coordinate logistics, protocol, and travel arrangements for all Executive movements.
• Champion best practices and organizational standards within the Executive office.
• Encourage effective communication and information sharing between Executives and stakeholders.

Candidate Requirements

• Grade 12 certificate with at least 5 credits, including English and Mathematics.
• Bachelor’s degree in Business Administration, Public Administration, Human Resources, or a related field.
• Additional certification in Executive Assistance, Office Management, or Administration is an advantage.

Desired Behavioural Qualities

The ideal candidate demonstrates professionalism, integrity, and sound judgment when managing high-level executive demands. You will maintain confidentiality, composure, and accuracy under pressure while collaborating effectively with diverse stakeholders. Adaptability, proactive problem-solving, strong communication skills, and organizational discipline are essential to enhancing Executive efficiency and operational excellence.

How to Apply for Graduate Trainee Executive Assistant Jobs in Lusaka

Interested candidates should submit a cover letter and detailed CV to jobs.zm@mtn.com, using the job title Graduate Trainee Executive Assistant as the email subject. Please name your documents using your full names.

On your cover letter, please answer the following question addressed to the Hiring Manager:

MTN Zambia’s culture is grounded in our five core values known as ‘Live Y’ello.’ Which one of these values resonates most with you and why? (Limit your response to 250 words.)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Please note that hand-delivered applications will not be accepted. The closing date for applications is 20th May 2026.

For information on how we handle your personal data, please review our Data Privacy Notice for Job Applicants at www.mtn.zm/data-privacy-notice-job-applicants.